Game User Research Intern — UX & Playtests

Insomniac Games; Burbank (CA); Hybrid; USD 46,000 - 65,000; Full time

Job summary

Insomniac Games in Burbank seeks a User Research Intern to gain hands-on experience researching how development tools like Jira, Miro, and Confluence are used and how workflows affect teams. You will participate in surveys, interviews, and usability studies to improve internal processes and player experiences.

You’ll work with experienced researchers and cross-functional partners, applying methods to both tool workflows and game projects while learning from the studio’s research team.

Qualifications

• Pursuing or completed degree in psychology, HCI or related field, or equivalent experience.
• Experience with game projects or passion for games and player experience.
• Familiarity with surveys, interviews, usability testing, or observation.
• Strong written and verbal communication; ability to organize findings.

Responsibilities

• Collaborate with User Research and Development Management to develop research questions about tool use, workflow challenges, user needs, and workarounds across the studio.
• Design and conduct surveys with contributors and leads to understand experiences using Jira, Miro, Confluence, and related systems.
• Assist with recruiting participants and conducting interviews or observed workflow sessions, including remote sessions, with consent and recording practices.
• Organize and analyze survey responses, interview notes, and observations to identify themes and opportunities for improvement.
• Prepare reports and presentations communicating findings to tool owners and development partners to inform improvements and future research.
• Support planning and execution of usability studies and playtests for game projects, including logistics and note-taking.
• Analyze player feedback and contribute to research reports helping game teams understand player experiences.

Skills

Empathetic listening

Communication skills

Research methods

Organizational skills

Curiosity

Education

Bachelor’s or Master’s in Psychology, HCI, Human Factors, Cognitive Science

Tools

Jira

Miro

Confluence

Job description

Insomniac Games in Burbank seeks a User Research Intern to gain hands-on experience researching how development tools like Jira, Miro, and Confluence are used and how workflows affect teams. You will participate in surveys, interviews, and usability studies to improve internal processes and player experiences.

You’ll work with experienced researchers and cross-functional partners, applying methods to both tool workflows and game projects while learning from the studio’s research team.