Game Deployment & Technical Operations Specialist

AGS; United States; Vor Ort; USD 70.000 - 95.000; Vollzeit

Zusammenfassung

AGS is seeking a detail-oriented Technical Operations Specialist to support our growing online operations. The right candidate will handle game deployment, environment configuration, and provide Level 1 operational support across customer and engineering teams.

You will coordinate game releases with internal teams and operators, work with DevOps to escalate and track issues, and ensure accurate deployment timelines and documentation in Jira and Confluence.

Qualifikationen

• Experience with configuration-based systems.
• iGaming tech support experience.
• Experience with Jira and Confluence.
• Strong written and verbal English communication.
• Ability to manage multiple deployments and priorities.

Aufgaben

• Configure and deploy games across multiple environments.
• Manage game setup parameters within internal back-office systems.
• Deploy new game and engine client versions.
• Perform rigorous testing of games prior to deployment.
• Ensure correct environment mapping (endpoints, launch URLs, IP whitelisting where applicable).
• Deal with real time issues.
• Coordinate game release schedules with internal teams and external stakeholders.
• Work closely with DevOps and Engineering to elevate and track technical issues.
• Work closely with account managers on game release roadmaps and new game deployments.
• Support operator onboarding and technical setup processes.
• Act as a point of contact between internal teams, operators and occasionally third-party providers.
• Communicate clearly regarding deployment timelines, requirements, and issue resolution.
• Ensure operator requests are captured accurately in Jira and documented appropriately in Confluence.
• Level 1 Support & Triage – Serve as the primary point of contact for customer and partner inquiries, troubleshooting and resolving issues through the instant messaging system, ticketing system and email.
• Issue Escalation – Accurately categorize, prioritize, and document incoming support requests. Ensure proper escalation paths are followed and elevate complex or unresolved issues to Level 2 support (Manager of Interactive Operations) in a timely manner.
• Analytics & Reporting – Assist with monitoring game performance, tracking support and deployment trends, and compiling data into reports. Flag key findings to both managers for further analysis and action.

Kenntnisse

Game deployment

Environment config

Cross-functional coordination

Jira usage

Confluence usage

SQL basics

English communications

Tools

Jira

Confluence

Jobbeschreibung

AGS is seeking a detail-oriented Technical Operations Specialist to support our growing online operations. The right candidate will handle game deployment, environment configuration, and provide Level 1 operational support across customer and engineering teams.

You will coordinate game releases with internal teams and operators, work with DevOps to escalate and track issues, and ensure accurate deployment timelines and documentation in Jira and Confluence.