Gainsight & Salesforce Lead, Customer Success Projects

CallMiner; United States; Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401k matching

PTO + volunteer day

Parental leave

Job summary

CallMiner is seeking a skilled Gainsight Administrator to own and evolve our customer success tech stack. You will partner with stakeholders, translate needs into scalable solutions, and lead projects across Gainsight, Salesforce, and data analytics.

This is a hands-on technology leadership role focused on governance, adoption, and executive reporting, with the chance to drive health metrics, renewals, and expansion through automation.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 3+ years Gainsight Administration experience.
• 5+ years Salesforce Administration experience.
• Experience leading enterprise software implementation or optimization projects.
• Strong understanding of Customer Success and Revenue Operations processes.
• Experience with customer health scoring, lifecycle management, CTAs, and success planning.
• Strong business analysis and process improvement skills.
• Excellent communication and stakeholder management abilities.
• Ability to work effectively with both technical and non-technical audiences.

Responsibilities

• Serve as the primary administrator and SME for Gainsight.
• Own platform configuration, governance, and roadmap with Salesforce Admins.
• Configure: Customer 360, Health Scores, Success Plans, CTAs, Rules Engine.
• Lead evolution of customer health and risk management framework.
• Drive AI-enabled customer success capabilities and automation initiatives.
• Partner with Salesforce Admins to align Salesforce and Gainsight.
• Manage integrations, data synchronization, and lifecycle workflows.
• Improve renewal tracking, expansion visibility and health reporting.
• Support retention, adoption, renewals, and outcomes.

Skills

Gainsight Administration

Salesforce Administration

Enterprise software implementation

Customer Success processes

Revenue Operations

Business analysis

Stakeholder management

Communication

Technical/non-technical collaboration

Education

Bachelor’s degree or equivalent

Tools

Gainsight

Salesforce

Power BI

Snowflake

Job description

CallMiner is seeking a skilled Gainsight Administrator to own and evolve our customer success tech stack. You will partner with stakeholders, translate needs into scalable solutions, and lead projects across Gainsight, Salesforce, and data analytics.

This is a hands-on technology leadership role focused on governance, adoption, and executive reporting, with the chance to drive health metrics, renewals, and expansion through automation.