Strategic Technical Project Manager

Gainsight; Tallahassee (FL); Remote; USD 120,000 - 160,000; Full time

Job summary

Gainsight is seeking a Strategic Technical Project Manager to join our Professional Services team. This remote, US-based role leads large-scale, high-visibility SaaS implementations from contract signature through validated business outcomes, ensuring on-time delivery within scope and budget.

You’ll align executive stakeholders, orchestrate cross-functional delivery across Sales, Customer Success, Solution Architecture, Product, and Engineering, and mentor Senior TPMs to elevate the practice.

Qualifications

• 10+ years of relevant experience in enterprise software or SaaS delivery.
• 7+ years managing multi-workstream engagements with large contracts.
• Strong governance and executive alignment capabilities.
• Financial management and scope control experience.

Responsibilities

• Own end-to-end accountability for complex, multi-workstream engagements: scope, timelines, budget and risk.
• Define success criteria, governance, and outcome validation with executive stakeholders.
• Translate objectives into delivery plans and cross-functional execution models.
• Drive scope control, change management, and financial oversight.
• Coordinate Solution Architecture, Customer Success, Product, and Engineering for aligned delivery.
• Identify and mitigate risks across technical, operational, and organizational dimensions.
• Lead steering committees and executive status reviews; report progress and risks.
• Develop reusable playbooks and governance frameworks for the Professional Services practice.
• Mentor Senior TPMs and build leadership capabilities.

Skills

Executive stakeholder alignment

Cross-functional delivery

Strategic project leadership

Risk management

Financial oversight

Architectural discussion fluency

Education

Bachelor’s degree or equivalent experience

Job description

We’re building the AI-driven future of customer success, from retention to growth! We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link gainsight. com.

About This Role:

We’re looking for a full-time Strategic Technical Project Manager to join our Professional Services team reporting to the Director, PMO. This role is a remote role based in The United States. In this role, you’ll play a key role in driving the success of large-scale, high-visibility customer engagements within Professional Services by leading complex, multi-workstream implementations from contract signature through validated business outcomes. You’ll ensure solutions are delivered on time, within scope, and aligned to measurable impact by owning end-to-end engagement governance, aligning executive stakeholders, and orchestrating cross-functional execution across Sales, Customer Success, Solution Architecture, Product, and Engineering. This is a great opportunity for someone who thrives in fast-paced, evolving product environments and enjoys working cross-functionally with executive stakeholders, Field Delivery Engineering (FDE), Product, Engineering, and Customer Success teams. The ideal candidate brings strong skills in strategic project leadership, executive stakeholder alignment, and disciplined scope and financial management, along with the technical fluency needed to guide architectural discussions and proactively mitigate delivery risk. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.

What You'll Do:

• Own end-to-end accountability for complex, multi-workstream customer engagements, including scope, timelines, budget, and risk management.
• Partner with executive stakeholders to define success criteria, governance structures, and outcome validation frameworks.
• Translate business objectives into structured delivery plans, work breakdown structures, and cross-functional execution models.
• Drive disciplined scope control, change management, and financial oversight across strategic engagements.
• Coordinate cross-functional teams including Solution Architecture, Customer Success, Product, and Engineering to ensure aligned delivery.
• Identify and proactively mitigate risks across technical, operational, and organizational dimensions.
• Ensure technical solutions are architecturally sound by partnering with technical teams, without serving as the primary engineer.
• Lead steering committees and executive status reviews, communicating progress, risks, and outcome alignment.
• Develop reusable playbooks, governance frameworks, and strategic delivery standards to elevate the broader Professional Services practice.
• Mentor Senior TPMs and contribute to leadership capability within the team.

What We’re Looking For:

• Bachelor’s degree (or equivalent experience) and 10+ years of relevant experience.
• 7+ years managing enterprise-grade software or SaaS implementations within Professional Services or Technical Consulting.
• Proven track record managing multi-workstream engagements with complex stakeholder environments and contract values exceeding $500K+.
• Strong project governance, financial management, and executive stakeholder alignment capabilities.