Senior CS Systems Admin (Gainsight) - Remote

Deltek, Inc; United States; On-site; USD 90,000 - 110,000; Full time

Job summary

Deltek, Inc. is seeking a Senior Customer Success Systems Administrator to join our remote U.S. team. You will configure and administer the Gainsight platform, integrate with Salesforce, and support customer lifecycle management from rollout to renewal.

You will partner with CS leadership to optimize processes, implement dashboards, and drive adoption across the organization. The role requires 2+ years in Gainsight administration and a customer-focused mindset.

Qualifications

• 2+ years of Gainsight administration experience.
• Gainsight L3 Administrator Certification preferred.
• Experience administering Customer 360, Relationships, CTAs, Playbooks, Success Plans, Rules Engine, Dashboards, and Reporting.
• Strong understanding of Customer Success processes and customer lifecycle management.
• Experience gathering business requirements and translating them into system solutions.
• Experience driving software adoption, user enablement, and change management initiatives.
• Strong analytical, problem-solving, and communication skills.
• Experience with Salesforce administration and integrations is a plus.

Responsibilities

• Configure, deploy, and administer the Gainsight platform, including system configuration, workflows, dashboards, reporting, and integrations.
• Collaborate with CS leadership and cross-functional teams to gather business requirements and translate them into scalable Gainsight solutions.
• Design and optimize 360 experiences that provide actionable customer insights and improve user productivity.
• Configure and maintain customer health scorecards, Success Plans, CTAs, Playbooks, and Relationships.
• Partner with Customer Success leadership to design and improve customer lifecycle processes.
• Drive adoption of Gainsight capabilities and best practices across the CS organization.
• Identify opportunities to improve user experience, reduce administrative effort, and increase platform utilization.
• Document and maintain CS processes, workflows, and governance standards.
• Lead rollout and change management activities for new functionality and process enhancements.
• Monitor system performance, data integrity, and user adoption; develop dashboards and reports.

Skills

Gainsight administration

Analytical thinking

Communication skills

Change management

Education

Gainsight L3 Administrator Certification

Tools

Gainsight

Salesforce

Job description

Deltek, Inc. is seeking a Senior Customer Success Systems Administrator to join our remote U.S. team. You will configure and administer the Gainsight platform, integrate with Salesforce, and support customer lifecycle management from rollout to renewal.

You will partner with CS leadership to optimize processes, implement dashboards, and drive adoption across the organization. The role requires 2+ years in Gainsight administration and a customer-focused mindset.