Senior Gainsight Admin & Salesforce Ops Leader

CallMiner

Waltham, Northern (MA, KY)

Hybride

USD 120 000 - 165 000

Plein temps

14 jours+

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Résumé du poste

CallMiner is seeking a seasoned Gainsight Administrator to own and evolve our customer success tech ecosystem. You will partner with the CIO and act as the primary business systems advisor to Customer Success, driving platform governance and scalable solutions.

In this role, you will lead platform configuration, health analytics, and CX automation initiatives, while aligning Salesforce with Gainsight, delivering executive reporting, and guiding adoption across teams.

Qualifications

Bachelor's degree or equivalent practical experience.
3+ years of Gainsight Administration experience.
5+ years of Salesforce Administration experience.
Experience leading enterprise software implementation or optimization projects.
Strong understanding of Customer Success and Revenue Operations processes.
Experience with customer health scoring, lifecycle management, CTAs, and success planning.

Responsabilités

Own Gainsight platform configuration, governance, and roadmap development with Salesforce Admins.
Partner with Salesforce to align Salesforce and Gainsight.
Manage integrations, data synchronization, and customer lifecycle workflows.
Improve account ownership, renewal tracking, expansion visibility, and customer health management.
Lead strategic initiatives involving Gainsight, Salesforce, and other business systems.
Deliver executive dashboards and operational reporting.