Gainsight CS Platform Owner & Automation Lead

Lone Wolf Technologies; United States; Remote; USD 105,000 - 120,000; Full time

Job summary

Lone Wolf Technologies is seeking an experienced Gainsight Administration / Operations expert to be the technical owner of the Gainsight platform and to build the operational foundation for our future-state Customer Success model.

Reporting to the Vice President of Customer Success, this is a hands-on role requiring deep technical Gainsight expertise, Journey Orchestrator mastery, and the ability to translate business requirements into scalable workflows, automation, and reports.

Qualifications

• 3+ years of hands-on Gainsight administration in production environments.
• Experience implementing Gainsight, not just using it as an end user.
• Deep Journey Orchestrator expertise with multi-step automated journeys and triggers.
• Strong experience with Rules Engine, Health/Scorecards, Playbooks, and Dashboards.
• Experience with Salesforce CRM data models and integrations.
• Ability to translate business requirements into scalable technical configurations.
• Strong troubleshooting and data-management skills.
• Familiarity with CS workflows: onboarding, adoption, risk, retention, lifecycle.

Responsibilities

• Serve as the primary administrator and technical owner of Gainsight CS.
• Configure Gainsight objects, fields, layouts, permissions, health scores, CTAs, playbooks, success plans, reports, dashboards and automation.
• Build and manage Journey Orchestrator programs (audience criteria, branching, triggers, communications).
• Translate customer journey and lifecycle strategies into scalable Gainsight workflows.
• Build and maintain Rules Engine configurations, data transformations, reporting logic, and automated health signals.
• Integrate and operationalize customer data within Gainsight with other systems.
• Support Gainsight PX and Skilljar as part of digital adoption and education motions.
• Establish governance, documentation, testing, change management and administration standards.
• Train CS users and continuously improve workflows to reduce friction.

Skills

Gainsight CS

Journey Orchestrator

Rules Engine

Data integrations

CRM data models

Tools

Salesforce

Gainsight PX

Skilljar

Job description

Lone Wolf Technologies is seeking an experienced Gainsight Administration / Operations expert to be the technical owner of the Gainsight platform and to build the operational foundation for our future-state Customer Success model.

Reporting to the Vice President of Customer Success, this is a hands-on role requiring deep technical Gainsight expertise, Journey Orchestrator mastery, and the ability to translate business requirements into scalable workflows, automation, and reports.