Gainsight Platform Lead | Salesforce & CS Ops

CallMiner

Waltham (MA)

On-site

USD 120,000 - 180,000

Full time

14 days+

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Benefits offered by this job

Health benefits

Life and disability insurance

401k matching

Generous PTO

Paid maternity and parental leave

Job summary

CallMiner is seeking a highly motivated Gainsight Administrator to own and evolve our customer success technology ecosystem. You will partner with the CIO and serve as the primary business systems expert for Gainsight and Salesforce.

You will lead platform governance, optimize workflows, and drive adoption across teams while delivering executive reporting and health metrics. This role demands strategic thinking and hands-on leadership.

Qualifications

Bachelor's degree or equivalent practical experience.
3+ years of Gainsight Administration experience.
5+ years of Salesforce Administration experience.
Experience leading enterprise software implementation or optimization projects.
Strong understanding of Customer Success and Revenue Operations processes.

Responsibilities

Own Gainsight platform configuration, governance, and roadmap development.
Partner with Salesforce Admins to ensure alignment between Salesforce and Gainsight.
Manage integrations, data synchronization, and customer lifecycle workflows.
Develop executive dashboards and operational reporting on customer health and outcomes.
Lead cross-functional projects and drive adoption of new capabilities.