FX Technical Client Services Manager – 24/7 Global Support

360T; New York (NY); On-site; USD 80,000 - 125,000; Full time

Benefits offered by this job

401(k) match

Paid time off

360T Academy

Modern Manhattan workplace

Job summary

360T Academy in New York City seeks a Technical Client Services Manager to join a global team. You will be the primary client contact in a stimulating SaaS environment, handling a range of technical and service tasks and enabling customers to trade on the 360T FX platform.

Role requires flexibility for weekend shifts and follow-the-sun coverage across time zones. You will lead cross-functional discussions, manage technical integrations and escalation processes, and contribute to knowledge

Qualifications

• University degree in engineering or a STEM field.
• Understanding of IT concepts: Java, TCP/IP, MacOS, Windows, web tech, log analysis, troubleshooting.
• 1–4 years in client services/middle office/back office or FX/trading environments.
• 1–5 years in production/app support.
• 1–4 years experience with FX products (swaps, forwards, spot).
• Ability to translate technical info for technical and non-technical audiences.
• Strong organizational, communication and leadership skills; analytical and problem-solving abilities.
• Proficiency in MS Office; familiarity with CRM platforms.

Responsibilities

• Provide first and second line support via email, phone, or other media.
• Work with UNIX and Windows OS; review FIX protocol and XML logs to troubleshoot client orders.
• Manage and monitor technical integrations (FIX, FTP/SFTP, OMS, pre-trade risk controls).
• Support scheduling and resource allocation.
• Lead daily discussions with internal/external tech teams; escalate bugs via Jira.
• Assist with go-lives; review mappings and configurations from the tech side.
• Handle Freshdesk cases; document work clearly and translate when needed.
• Collaborate with global client service teams for 24/7 support including weekends.
• Identify software issues and coordinate solutions with internal teams.
• Manage escalation process for unresolved incidents.
• Lead knowledge sharing and lessons learned sessions.

Skills

Unix/Linux

Windows OS

FIX protocol

XML logs

CRM platforms

Customer service

Cross-cultural teamwork

Education

Bachelor's in engineering or STEM

Tools

Jira

Freshdesk

MS Office

FTP/SFTP

OMS integrations

Job description

360T Academy in New York City seeks a Technical Client Services Manager to join a global team. You will be the primary client contact in a stimulating SaaS environment, handling a range of technical and service tasks and enabling customers to trade on the 360T FX platform.

Role requires flexibility for weekend shifts and follow-the-sun coverage across time zones. You will lead cross-functional discussions, manage technical integrations and escalation processes, and contribute to knowledge