Technical Account Manager, Trading Solutions & Growth

TS Imagine Inc.; New York (NY); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Vacation and Personal days

Annual bonus and salary review

Health insurance

Life Insurance

Job summary

TS Imagine seeks a Technical Account Manager in New York to act as the primary client contact, deepening relationships and driving success with the TS Imagine product suite. You will manage client expectations, coordinate with sales and professional services, and identify opportunities to expand revenue while ensuring smooth operations.

You’ll train clients on new features, provide quarterly roadmap updates, and document workflows.

Qualifications

• Bachelor’s degree or equivalent.
• Technical understanding of buyside/sellside workflows in front office.
• Experience with order and execution management workflows.
• Knowledge of financial markets products and electronic trading basics.
• Strong network within buyside/sellside communities.
• Excellent written and oral communication; able to collaborate globally.

Responsibilities

• Build relationships with clients as a primary point of contact and understand their business strategies.
• Provide regular visits, calls, and updates to ensure clients are serviced and expectations managed.
• Identify upsell opportunities and maximize revenue with existing clients.
• Provide training and demonstrations on new product features to clients.
• Create and maintain client workflow documentation and log time in FinancialForce.
• Coordinate with Sales, Professional Service, and other TS Imagine teams to deliver client solutions.
• Issue release notes and provide quarterly roadmap updates to clients.
• Manage client production incidents and escalate issues as needed.
• Assist with trouble shooting and feedback to internal product teams.

Skills

Communication skills

Relationship management

Time management

Leadership

Education

Bachelor's degree or equivalent

Tools

Salesforce

JIRA

Confluence

PSA

Job description

TS Imagine seeks a Technical Account Manager in New York to act as the primary client contact, deepening relationships and driving success with the TS Imagine product suite. You will manage client expectations, coordinate with sales and professional services, and identify opportunities to expand revenue while ensuring smooth operations.

You’ll train clients on new features, provide quarterly roadmap updates, and document workflows.