Future Sales & Operations Leader in Training

DriveTime; Grand Rapids (MI); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(K) Plan

Life Insurance

Disability Coverage

Tuition Reimbursement

Wellness Program

Paid Time Off

Career Growth & Training

Team Environment

Job summary

DriveTime Family of Brands is seeking a Customer Experience & Sales Support team member for its Grand Rapids, MI dealership. The role focuses on greeting customers, presenting vehicles, and guiding buyers through financing basics, while supporting sales and operations with accurate paperwork and follow-up.

You will partner with sales and management to meet dealership goals, cross-train across functions, and contribute to a positive, energetic workplace culture.

Qualifications

• High School Diploma or GED required; Associates or bachelor's preferred.
• 1–3 years of related work experience in hospitality, sales and/or retail with a fast-paced, customer-facing environment.
• Ability to progress through a multi-phase learning certification of Level 1 and 2 with increasing responsibility.
• Positive attitude with a willingness to learn and grow.
• Valid driver’s license and acceptable driving record for the past 3 years.
• Must be at least 18 years of age.
• Ability to pass a drug test and a background check.

Responsibilities

• Greet customers in a friendly, professional manner and create a positive dealership experience.
• Assist Sales & Operations Advisors during purchasing, presenting features, pricing, financing basics, and services to customers.
• Follow up with internet leads, phone inquiries, and showroom guests to nurture relationships.
• Schedule appointments and maintain communication with prospective customers via phone, text, and email.
• Support the sales team with test drives, vehicle presentations, and customer follow-up activities.
• Assist with processing paperwork including down payments, title documents, trade information, and loan paperwork.
• Support daily dealership operations across departments and maintain showroom organization.
• Maintain vehicle inventory presentation and ensure an orderly showroom.
• Help maintain operational flow, organization, and accountability throughout the dealership.
• Utilize internal systems to support end-to-end customer journeys.

Skills

Customer Service

Sales Support

Communication

Multi-tasking

Learning Quickly

Education

High School Diploma or GED

Associates or Bachelors preferred

Tools

CRM Software

Job description

DriveTime Family of Brands is seeking a Customer Experience & Sales Support team member for its Grand Rapids, MI dealership. The role focuses on greeting customers, presenting vehicles, and guiding buyers through financing basics, while supporting sales and operations with accurate paperwork and follow-up.

You will partner with sales and management to meet dealership goals, cross-train across functions, and contribute to a positive, energetic workplace culture.