Future Opening: Managed IT Service Technician

Computer Business Solutions, Inc.; Pompano Beach (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Mileage Reimbursement

Health, Dental, and Vision Coverage

Paid Time Off

Job summary

Computer Business Solutions, Inc. in South Florida is seeking full-time IT Technicians and Network Engineers to join our client-focused team.

You will provide frontline support for our small- to mid-size business customers, resolve day-to-day issues, and document solutions to improve service delivery. Responsibilities include remote and on-site assistance, coordinating with senior staff, and maintaining documentation.

Qualifications

• Expert level experience in Microsoft Windows Workstation Environment.
• Expert level experience in Microsoft Windows Server Environment.
• Expert level in basic networking equipment and protocols.
• Working knowledge of VPNs (SSL, Site-to-Site).
• Working knowledge of LANs/WANs and Unifi Controller.
• Strong written and verbal communication skills.

Responsibilities

• Provide remote and on-site technical assistance to clients.
• Document and follow-up on service tickets using ticketing software.
• Work with a help desk team to deliver excellent customer service.
• Review problems, determine solutions, and implement them for clients.

Skills

Windows Workstation

Deploy Workstations

Customer Service

De-escalation

Client Needs - Phone/Email

Troubleshooting

Windows Server

Networking Basics

VPNs

LANs/WANs

Unifi Controller

Documentation

Job description

Job Summary

We are Growing South Florida based IT Service Company with an awesome company culture. We are looking for Full Time IT Technicians and Network Engineers to add to our Team. We focus on supporting small to mid-size business and believe we go above and beyond to understand their needs and technology to customize and deliver sound, strategic IT solutions that function as part of our clients’ long-term business strategy.

Responsibilities and Duties

Frontline support for inbound customer support requests for our client base. Work to resolve technical issues that our clients face on their day-to-day operations. Implement solutions and document known issues in customer environments. Work as a part of a help desk team to provide our clients with the absolute best level of customer service that we can.

• Provide remote and on-site technical assistance to users on various types of service requests; coordinate with additional technical staff when problems require additional analysis or assistance.
• Document and follow-up on service tickets using ticketing software.
• Assist in reviewing and analyzing problems and determining solutions.

Qualifications and Skills

• Expert level experience in Microsoft Windows Workstation Environment
• Ability to Implement / Configure / Deploy Workstations per our SOPs
• Expert level experience in Customer Service
• Ability to de-escalate a customer
• Ability to determine client needs via phone/email communication
• Expert level in basic troubleshooting
• Expert knowledge of Microsoft Windows Server Environment
• Expert knowledge of basic networking equipment and protocols
• Working knowledge of VPNs (SSL, GVC, Site-2-Site)
• Working knowledge of LANs/WANs
• Working knowledge of Unifi Controller
• Basic knowledge of documentation

Benefits

• Mileage Reimbursement
• Heath, Dental, and Vision Coverage
• Paid Time Off.

Requirements

• Candidate must have solid multi-tasking, troubleshooting, prioritizing, and follow-up skills.
• Respond to clients needs in a timely, professional manner.
• Provide guidance and technical support to current business customers.
• Strong written and verbal communication skills.
• Must have own Vehicle with valid Driver’s License.

South Florida’s Most Customer Focused Managed IT Support Company

About Computer Business Solutions

Since 1992, Computer Business Solutions has provided IT support with a more personal feel to South Florida small businesses. We believe in the golden rule and treat our customers the way we would want to be treated if we were in their shoes.

Mission Statement

Computer Business Solutions’ mission is to provide exceptional IT support and service to small and medium-sized businesses, enabling them to operate efficiently and effectively in today’s digital landscape. We strive to build long-term partnerships with our clients, understand their unique needs, and deliver tailored solutions that drive success. Our goal is to be a trusted advisor, deliver unparalleled service and support, and help our clients achieve their goals.