Future Opening: Level II Help Desk

Computer Business Solutions; Fort Lauderdale (FL); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid time off and holidays

401(k) with company match

Professional development and cert.

Job summary

Computer Business Solutions, Inc. in Fort Lauderdale, FL seeks a Help Desk Technician to deliver on-site and remote support for our client base. You will resolve technical issues, document findings, and collaborate with a skilled team to ensure high-quality service.

Candidates should have strong written and verbal communication, experience with Windows environments, basic networking, and ticketing systems. Local candidates only; on-site role with occasional weekend on-call rotation.

Qualifications

• Solid multitasking and troubleshooting abilities.
• Timely, professional client communication.
• Local candidates for on-site work; valid driver’s license.
• Own vehicle and reliable transportation.

Responsibilities

• Provide remote and on-site technical assistance to users on service requests; coordinate with technical staff when problems require additional analysis or assistance.
• Document and follow-up on service tickets using Halo PSA or similar.
• Assist in reviewing and analyzing problems and determining solutions.
• Work as part of a help desk team to deliver high-quality customer service.

Skills

Windows OS

Customer service

Documentation

Microsoft Office

Windows Server

Networking basics

VPNs

Unifi Controller

RMM Tools

Ticketing systems

De-escalation

Communication skills

Team collaboration

Tools

Halo PSA

IT Glue

IT BOOST

Unifi Controller

Job description

Responsibilities and Duties

Frontline support for inbound customer support requests for our client base. Work to resolve technical issues that our clients face with their day-to-day operations. Implement and document known issues in customer environments. Work as a part of a full help desk team to provide our clients with the absolute best level of customer service that we can.

• Provide remote and on-site technical assistance to users on various types of service requests; coordinate with technical staff when problems require additional analysis or assistance.
• Document and follow-up on service tickets using Hola PSA or Similar.
• Assist in reviewing and analyzing problems and determining solutions.

Qualifications and Skills

• Provide remote and on-site technical assistance to users on various types of service requests; coordinate with technical staff when problems require additional analysis or assistance.
• Document and follow-up on service tickets using Halo PSA or similar
• Assist in reviewing and analyzing problems and determining solutions
• Professional level experience in being a part of a team
• Professional level experience in Microsoft Windows Workstation Environment (IE. Windows 10, Win 11 Pro)
• Professional level experience in Customer Service
• Working knowledge of documentation
• Working knowledge of Microsoft Office Applications
• Working knowledge of Microsoft Windows Server Environment
• (IE. Windows Server 2016, 2019, 2022)
• Working knowledge of basic networking equipment and protocols
• (IE. SonicWall, Unifi, DNS)
• Basic understanding of Ticketing CRM Systems
• Remote Management (RMM Tools Experience
• Basic understanding of IT Glue/IT BOOST
• Ability to de-escalate a customer for a team member
• Ability to determine client needs via phone/email communication
• Expert level in basic troubleshooting

Professional knowledge of Microsoft Windows Server Environment

• Ability to Implement / Configure / Deploy Servers
• Ability to troubleshoot more advanced services

Professional knowledge of basic networking equipment and protocols
Working knowledge of VPNs (SSL, GVC, Site-2-Site)
Working knowledge of LANs/WANs
Working knowledge of Unifi Controller
Professional knowledge of documentation

Requirements

• Candidate must have solid multi-tasking, troubleshooting, prioritizing, and follow-up skills.
• Respond to clients’ needs in a timely, professional manner.
• Provide guidance and technical support to current business customers.
• Strong written and verbal communication skills.
• Must have own vehicle with valid Driver’s License.
• Local Candidates
• Office Position On Site (No Remote)
• Occasional Weekend Support (On Call Rotati

Compensation & Benefits

• Competitive salary (based on experience)
• Health insurance
• Paid time off and holidays
• Professional development and certification support
• 401(k) with company match (if applicable)

Why Join Us

• Work with a collaborative and technically strong team
• Exposure to diverse technologies and client environments
• Opportunities for career growth within the MSP organization

Compensation: $50,000.00 – $55,000.00 per year

South Florida’s Most Customer Focused Managed IT Support Company

About Computer Business Solutions

Since 1992, Computer Business Solutions has provided IT support with a more personal feel to South Florida small businesses. We believe in the golden rule and treat our customers the way we would want to be treated if we were in their shoes.

Mission Statement

Computer Business Solutions’ mission is to provide exceptional IT support and service to small and medium-sized businesses, enabling them to operate efficiently and effectively in today’s digital landscape. We strive to build long-term partnerships with our clients, understand their unique needs, and deliver tailored solutions that drive success. Our goal is to be a trusted advisor, deliver unparalleled service and support, and help our clients achieve their goals.