Future Opening: Inside Sales Representative

Montalbano Lumber; Houston (TX); On-site; USD 20,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

401(k) matching

Paid time off

Vision insurance

Employee discounts

Job summary

Montalbano Lumber in Houston seeks an Inside Sales Representative to support sales growth by managing orders, providing product guidance, and ensuring a seamless purchasing experience.

You will work with builders and contractors, coordinate with purchasing and delivery teams, and stay current on LBM products and building codes to drive customer satisfaction and repeat business.

Qualifications

• Experience in inside sales or customer service within lumber/building materials or construction.
• Strong understanding of millwork products.
• Ability to work with builders, contractors and trade professionals to fulfill project needs.

Responsibilities

• Serve as the primary contact for walk-in, phone, and email inquiries from builders and contractors.
• Process customer orders accurately and coordinate with purchasing, inventory, and delivery teams.
• Provide expert guidance on LBM and millwork products, including specifications and availability.
• Upsell complementary products and support outside sales efforts.
• Maintain accurate records of customer interactions, orders, and quotes in Bistrack.

Skills

Communication

Organization

Problem solving

ERP systems

Microsoft Office

Quoting tools

Tools

Bistrack ERP

Quoting tools

Microsoft Office

Job description

Full Time • Montalbano Lumber - N Shepherd

Job Title: Inside Sales Representative

Reports To: Location Management

Job Summary:

The Inside Sales Representative plays a key role in supporting sales growth by managing customer orders, providing expert product guidance, and ensuring a seamless purchasing experience. With a strong focus on lumber and building materials (LBM) and millwork, this role involves working closely with builders, contractors, and trade professionals to fulfill project needs efficiently and accurately. The ideal candidate will demonstrate excellent communication skills, attention to detail, and a deep understanding of LBM and millwork products to drive customer satisfaction and repeat business.

Key Responsibilities:

Serve as the primary point of contact for walk-in, phone, and email inquiries from builders, contractors, and trade professionals. Build strong relationships by providing responsive, knowledgeable, and solution-oriented service.

Order Management:

Process customer orders accurately and efficiently, ensuring all details align with project specifications and company standards. Coordinate with purchasing, inventory, and delivery teams to ensure timely fulfillment.

Product Expertise:

Provide expert guidance on LBM and millwork products, including specifications, availability, and application.

Sales Support & Upselling:

Identify opportunities to upsell complementary products and services. Support outside sales efforts by assisting with order follow-ups, quote revisions, and customer communications.

System & Record Maintenance:

Maintain accurate records of customer interactions, orders, and quotes using Bistrack. Ensure all documentation is complete and up to date for internal tracking and reporting.

Work closely with outside sales representatives, purchasing, operations, and delivery teams to ensure a seamless customer experience. Communicate proactively to resolve issues and keep customers informed.

Product & Industry Knowledge:

Stay current on product offerings, industry trends, and building codes to provide informed recommendations and maintain credibility with customers.

Qualifications:

Experience:

Prior experience in inside sales or customer service within the lumber and building materials or construction industry, with a strong understanding of millwork products.

Skills:

Excellent communication, organizational, and problem-solving skills. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Technical Proficiency:

Proficiency with ERP systems (e.g., Bistrack), Microsoft Office Suite, and quoting tools.

Knowledge:

Familiarity with building codes, construction processes, and product specifications related to LBM and millwork.

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

• Health, dental, and vision insurance
• Employee retirement plans with up to 4% company match
• Paid time off and holidays
• Employee discounts on products
• Opportunities for career growth and development

Compensation: $20.00 - $25.00 per hour

Montalbano Lumber has served professionals and homeowners in the Greater Houston area for over a century. Montalbano Lumber has been providing materials and services to customers for their new construction and home repair projects.