Inside Sales Representative - Building Materials / Lumberyard

Kirchner Building Centers; Aviston (IL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) with Company match

Health Insurance

Dental Insurance

Vision Insurance

Paid time off after 90 days of employm

Supplemental Insurance

Employee discount

Job summary

Kirchner Building Centers is seeking a motivated Inside Sales Representative in Illinois to work with customers and ensure a professional, positive experience. You will greet customers, assist with locating items, answer product questions, and process computer sales and charges.

The role requires order placement, inventory management, and maintaining store cleanliness. We offer a competitive salary, comprehensive benefits, and opportunities for career growth.

Qualifications

• Genuine customer service mindset and clear communication.
• Demonstrates honesty, integrity, and reliability.
• Strong problem solving and teamwork abilities.
• Proactive approach to tasks and safety awareness.

Responsibilities

• Greet customers as they enter the store and assist with locating items.
• Answer questions accurately and help customers with product details.
• Process sales and charges efficiently using the point‑of‑sale system.
• Assist with stock management and order/purchase stock items as needed.
• Maintain store and yard inventory and cleanliness.
• Handle customer complaints professionally and escalate when appropriate.
• Support department staff and other duties as assigned.

Skills

Communication Skills

Integrity

Honesty

Problem Solving

Team Player

Safety First

Pro-Active Outlook

Job description

Description

We are seeking a highly motivated Inside Sales Representative to join our team. The successful candidate will be responsible for working with and taking care of the customer. As an Inside Sales Representative, you will work alongside customers to ensure a professional and positive experience that keeps our company steps ahead of the competition.

To Excel In This Role, These Qualities Are Essential

• Communication Skills
• Integrity
• Honesty
• Problem Solving Skills
• Team Player
• Safety First Mentality
• Pro-Active Outlook

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

Requirements

• Acknowledge customers when they walk in the store.
• Helping customers locate items in the store.
• Accurately answering questions, a customer may have about product.
• Order product for customers if needed, and complete special-order paperwork for product.
• Order/purchase stock items or special-order material.
• Maintain the proper amount of inventory (if responsible for ordering stock product).
• Maintain a competitive price level for ordering responsibilities.
• Professionally answer the phone within three rings.
• Occasionally walk the storeroom to help customers, clean, stock shelves, etc.
• Be familiar with both stock product and special-order product.
• Must be able to figure material list and pricing on estimates per customer's request.
• Maintaining cleanliness of his/her work area.
• Perform store maintenance and cleaning. (Sweep, dust, mop, take out trash, etc.)
• Professionally handle complaints from customers, escalat e when needed.
• Efficiently and professionally process computer sales and charges.
• Assisting customers who require materials from the yard, when called upon.
• Be familiar with the location of store and yard inventory.
• Lifting limitations: Minimum 50 Lbs.
• Must be able to stoop and bend knees and arms without difficulty.
• Adhere to all safety and health standards as established by OSHA and Kirchner Building Center
• Keep shelves stocked with inventory.
• Other duties as assigned by Department Head, Manager, and/or Ownership.

Benefits

• 401(k) with Company match
• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid time off after 90 days of employment
• Supplemental Insurance
• Employee discount

Hours Of Operation / Availability Needed

• Monday to Friday
• Working hours: 7:00am - 5:00pm (working hours may vary by location / season)
• Rotating Saturday mornings

Experience

• Customer Service: 3 years (Preferred)
• Building materials: 2 years (Preferred)

Language

• English (Preferred)

License/Certification

• Driver's License (Preferred)