Future Opening: Host

Cowiche Canyon Kitchen and Icehouse; United States; On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Active Management Team

Teamwork

Room for Growth

Employee discounts

Flexible schedule

Job summary

Cowiche Canyon Kitchen and Icehouse is seeking a friendly Host to welcome guests and provide a warm dining experience. You will manage reservations, seat guests, answer questions about the menu, and coordinate with the dining room team to ensure smooth table turnover.

A professional appearance and excellent multitasking are essential as you handle busy periods with poise and courtesy. Compensation ranges from $16.28 to $18.00 per hour, and the role offers benefits such as flexible scheduling,

Qualifications

• Previous experience in a customer service role in hospitality.
• Exceptional interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Ability to stay calm under pressure during busy times.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests as they arrive with a friendly, positive attitude.
• Manage reservations, seating assignments, and waitlist for efficient dining flow.
• Provide accurate wait times and communicate status to guests.
• Maintain a clean, organized front-of-house and hostess station.
• Escort guests to tables, present menus, and assist with seating requests.
• Engage guests, anticipate needs, and respond promptly to inquiries or concerns.
• Maintain knowledge of menu, specials, and promotions to inform guests.
• Handle guest concerns professionally or elevate to manager when needed.
• Coordinate reservations and manage wait list in collaboration with team.
• Support overall guest satisfaction and smooth table turnover.
• Present a neat, professional appearance and adhere to dress code.
• Uphold high standards of cleanliness throughout the restaurant.

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Professional demeanor

Flexibility

Tools

Reservation systems

Job description

Benefits:

• Active Management Team
• Teamwork
• Room for Growth
• Employee discounts
• Flexible schedule

A Host is the first point of contact for guests and is responsible for creating a warm and welcoming atmosphere. A friendly demeanor, exceptional customer service skills and the ability to multitask contribute to the overall success of this position.

Typical responsibilities:

• Greet and welcome guests as they arrive at the restaurant with a genuine smile and positive attitude.
• Manage the flow of guests by taking reservations, assigning tables, and ensuring efficient seating.
• Learn how to calculate and provide accurate wait times and keep guests informed of the status of their table.
• Maintain a clean and organized front-of-house area, including the host/hostess station and waiting area.
• Escort guests to their assigned tables, present menus, and assist with seating arrangements. Accommodate special seating requests if possible.
• Engage with guests, anticipate their needs, and respond promptly to any inquiries or concerns.
• Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests.
• Handle guest complaints or issues professionally or bring them to the manager when necessary.
• Assist in coordinating reservations and managing the wait list.
• Collaborate with the restaurant team to ensure exceptional customer service and satisfaction.
• Monitor and manage smooth and efficient table turnover.
• Maintain a professional and polished appearance, adhering to the restaurant’s grooming and dress code standards.
• Uphold high standards of cleanliness and hygiene throughout the restaurant.

Useful qualifications:

• Previous experience in a customer service role, preferably in a restaurant or hospitality setting.
• Exceptional interpersonal and communication skills to interact effectively with guests and team members.
• Strong organizational and multitasking abilities to handle high-volume situations efficiently.
• Ability to remain calm and composed under pressure, providing excellent service even during busy times.
• Knowledge of restaurant operations and familiarity with reservation systems is a plus.
• A positive and friendly demeanor.
• Flexibility to work evenings, weekends, and holidays as per the restaurant’s schedule.
  Compensation: $16.28 - $18.00 per hour

At Cowiche Canyon Kitchen and Icehouse confidence and knowledge are of the utmost importance. The open concept kitchen is because the world wants transparency with where our food comes from and how it is prepared. Our team members also have thorough knowledge of the food and beverage products that we offer; we believe this is the backbone of great service.