Future Opening: Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Naperville (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Hourly pay plus commission/bonus

Paid time off (vacation and personal/sick days)

Growth potential and opportunity for advancement

Job summary

State Farm Agent in Naperville is seeking a customer-focused individual to work as an independent contractor agent. This role involves marketing State Farm insurance and financial service products, establishing customer relationships, and providing tailored service.

The ideal candidate will have a background in sales, excellent communication skills, and a proactive attitude. Benefits include hourly pay with the potential for commission and growth within the agency.

Qualifications

• Sales experience (outside/inside sales, retail sales, or telemarketing) preferred.
• Excellent communication skills – written, verbal and listening.
• Self-motivated, detail-oriented and proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide accurate and friendly customer service.
• Educate customers about insurance options.

Skills

Sales experience

Communication skills

Self-motivated

Detail oriented

Proactive problem solving

Customer service dedication

Teamwork

Relating to customers

Education

Property and Casualty license

Life and Health license

Job description

Position Overview

Are you outgoing and customer‑focused? Do you enjoy working with the public? If you answered yes, working as a State Farm independent contractor agent could be the career for you. State Farm agents market State Farm insurance and financial service products.

Responsibilities

Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer‑focused, needs‑based review process to educate customers about insurance options.

Benefits

• Hourly pay plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Growth potential and opportunity for advancement within the agency

Requirements

• Sales experience (outside sales, inside sales representative, retail sales associate, or telemarketing) preferred
• Excellent communication skills – written, verbal and listening
• Self‑motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

Agency Details

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees; the agents’ employees are not employees of State Farm.

Services Offered

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning