Future Opening: Customer Service Manager - State Farm Agent Team Member

State Farm Agent; Indianapolis (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Salary plus commission/bonus

Paid time off (vacation and personal/sick days)

Job summary

State Farm Agent in Indianapolis is seeking a qualified professional for the role of Customer Service Manager. The ideal candidate will thrive in a fast-paced environment and be motivated to grow business through exceptional customer experiences.

This position involves establishing customer relationships, providing friendly service, and maintaining a strong work ethic. Candidates must have excellent communication skills and the ability to work well in a team-oriented environment.

At State Farm, we value teamwork and dedication, offering a salary plus commission and paid time off.

Qualifications

• Must be able to obtain a Property and Casualty license.
• Excellent written, verbal, and listening communication skills.
• Self-motivated and detail-oriented individual.

Responsibilities

• Establish customer relationships and follow up with customers.
• Provide prompt, accurate, and friendly customer service.
• Maintain a strong work ethic with complete commitment to success.

Skills

Excellent interpersonal skills

Excellent communication skills

People-oriented

Organizational skills

Self-motivated

Detail oriented

Dedicated to customer service

Ability to work in a team environment

Ability to multi-task

Education

Property and Casualty license

Job description

Responsive recruiter. Replies within 24 hours.

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Manager – State Farm Agent Team Member. This position requires an energetic professional who thrives in a fast‑paced environment and is motivated to help our business grow through value‑based conversations and exceptional customer experience.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service may include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Maintain a strong work ethic with a total commitment to success each and every day.

Benefits

• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)

Requirements

• Excellent interpersonal skills.
• Excellent communication skills – written, verbal, and listening.
• People‑oriented.
• Organizational skills.
• Self‑motivated.
• Detail oriented.
• Dedicated to customer service.
• Ability to work in a team environment.
• Ability to multi‑task.
• Property and Casualty license (must be able to obtain).

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
• We help customers with insurance and financial services needs, including Auto, Home, Life, Retirement, Business, College, and Health Insurance.
• We currently have four team members at the agency.

State Farm agents are independent contractors who hire their own employees. They are not employees of State Farm.