Center Operations Leader | Customer Experience & Growth

Grease Monkey International; Edmond (OK); On-site; USD 60,000 - 90,000; Full time

Job summary

Grease Monkey International is seeking a Center Manager to lead our service center with a focus on customer experience, sales performance, and profitability. You will balance hands-on leadership in the bay with strategic oversight of revenue, costs, safety, and talent development.

You’ll drive fleet relationships and ensure a high-performing, service-driven team, while maintaining OSHA compliance and operational excellence in scheduling, inventory, and store readiness.

Qualifications

• High school diploma or equivalent.
• 3+ years of people leadership experience in automotive or service retail management.
• Strong understanding of P&L management, cost control, and revenue growth strategies.
• Proven track record of achieving or exceeding sales and operational KPIs.
• Experience in a high-volume, customer-facing environment.
• Comfortable using POS systems, scheduling tools, and standard business software.

Responsibilities

• Deliver a best-in-class customer experience grounded in trust, transparency, and efficiency.
• Build lasting relationships with customers and local fleet accounts to drive repeat business.
• Lead the execution of a consistent, high-quality sales process including vehicle health checks and service recommendations.
• Drive revenue growth by meeting or exceeding sales targets across services and fleet partnerships.
• Resolve customer concerns with urgency and documentation.
• Own and manage the center’s Profit & Loss (P&L), including revenue, labor, and operating expenses.
• Oversee daily operations including service bay efficiency, workflow, scheduling, and store readiness.
• Maintain inventory levels and ensure proper ordering, usage, and tracking of parts and supplies.
• Execute scheduling, reporting, and administrative tasks with precision using company systems.
• Lead from the front—build, coach, and develop a high-performing team of service technicians and leaders.
• Establish safety and compliance standards and ensure their enforcement.

Skills

People leadership

P&L management

Cost control

Revenue growth strategies

Customer-facing experience

Education

High school diploma or equivalent

Tools

POS systems

Scheduling tools

Standard business software

Job description

Grease Monkey International is seeking a Center Manager to lead our service center with a focus on customer experience, sales performance, and profitability. You will balance hands-on leadership in the bay with strategic oversight of revenue, costs, safety, and talent development.

You’ll drive fleet relationships and ensure a high-performing, service-driven team, while maintaining OSHA compliance and operational excellence in scheduling, inventory, and store readiness.