Furniture Sales & Design Consultant

La-Z-Boy Inc.; Montgomery (AL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401k with company match

Paid holidays

Paid vacation

Job summary

La-Z-Boy Incorporated invites you to join our dynamic retail team in the United States. You will drive sales of furniture, accessories, and services with exceptional customer service and in-depth product knowledge.

Training pay begins at $15 per hour for 2–6 weeks, with a base later and uncapped commissions that reward performance. Average earnings after training range $35,000–$55,000+ annually, depending on location and performance.

Qualifications

• High School Diploma or equivalent.
• Previous selling experience and ability to close a sale strongly preferred.
• Excellent communication, customer service skills, and organizational skills.
• Strong interpersonal skills to effectively communicate, build rapport, and positively influence.
• Demonstrated persuasion and negotiation skills.
• Ability to effectively manage time and conflicting priorities.
• Ability to effectively and productively with others as a team.
• Ability to work the schedule and hours dictated by business needs.
• Ability to work evenings, weekends and holidays as required.
• Initiative to meet assigned goals, missions and objectives and motivated to achieve more.
• Strong attention to detail.
• Proficient in Microsoft Office, including Word, Excel, Outlook and PowerPoint.

Responsibilities

• Drives Sales. Contribute to store sales goals by selling furniture, accessories and services offered by La-Z-Boy.
• Promote the Design program & assist the Designer to achieve established Design program sales goals.
• Consistently execute the La-Z-Boy selling process and strive to provide a favorable experience to all customers.
• Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after sale service and continuing contact with all previous and potential customers.
• Maximize store promotions, marketing initiatives, and grassroots programs.
• Maintain strong knowledge of the features and benefits of existing and new product lines.
• Design Program Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service.
• Execute and champion the Design process following the established company guidelines.
• Responsible for supporting design related functions in the store.
• Provide the highest level of customer service to all current and future customers.
• Effectively use Podium to ensure customer satisfaction and future follow-up.
• Make sound business decisions to deliver customer satisfaction and promote team environment.
• Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience.
• Maintain a positive working relationship with all store employees; train, coach and develop new peers on La-Z-Boy product knowledge and selling process/skills to achieve store sales goals.
• Help promote and champion a culture of sales and service.
• Assist with maintenance of the overall visual appearance of store, including displays and catalogs.
• Accurately complete order information, collect deposits and fees, keep customer records, research payments and deliveries; complete daily On-Point logs.
• Show urgency and enthusiasm with the store team and customers.
• Maintain knowledge of company standards, product knowledge and internal processes; schedule deliveries; open/close the store.

Skills

High School Diploma

Sales experience

Excellent communication

Strong interpersonal skills

Persuasion and negotiation

Time management

Teamwork

Flexible schedule

Detail oriented

Proficient in Microsoft Office

Education

Bachelor’s degree in Business

Tools

Microsoft Office

Job description

La-Z-Boy Incorporated invites you to join our dynamic retail team in the United States. You will drive sales of furniture, accessories, and services with exceptional customer service and in-depth product knowledge.

Training pay begins at $15 per hour for 2–6 weeks, with a base later and uncapped commissions that reward performance. Average earnings after training range $35,000–$55,000+ annually, depending on location and performance.