Funeral Home Transfer Care Specialist

Foundation Partners Group; Olympia (WA); On-site; USD 25,000 - 39,000; Full time

Job summary

Foundation Partners Group is seeking a Transfer Care Specialist to serve families when arranging transport of the decedent from hospital, nursing facility, or residence to the funeral home. You will remain calm, compassionate, and professional in challenging circumstances.

Key duties include answering questions, directing families to resources, ensuring safe transport, and completing paperwork accurately while adhering to laws and regulations.

Qualifications

• Must have valid state-issued driver's license and a clean driving record.
• Must be able to lift 100 lbs safely.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Demonstrates composure and compassion.
• Ability to follow detailed instructions and apply feedback.
• Ability to establish and maintain effective internal and external work processes.

Responsibilities

• Answer questions and direct families to resources upon arrival and departure for transfer of the decedent.
• Safely transport decedents and navigate local roads and weather conditions.
• Be available for irregular hours including nights and weekends; fill in for staff as needed.
• Ensure paperwork is completed correctly and timely per relevant laws and regulations.
• Receive instructions, determine task order, and complete tasks promptly.
• Maintain a professional appearance and perform other duties as needed.

Skills

Driver's license

Lifting 100lbs

Microsoft Office

Compassion

Follow instructions

Process management

Job description

As a Transfer Care Specialist, you are most often our families' first point of contact as you transport the deceased from nursing homes, hospitals, residences, or coroner's offices to the funeral home. As funeral home representatives, you must maintain composure in challenging situations with compassion and kindness. You must be at least 21 years old, able to safely lift 100lbs, and have a valid state-issued driver's license and a clean driving record.

What You Will Do

• Compassion & Empathy: Respectfully answer questions and direct Families to appropriate resources upon arrival and departure for transfer of the decedent
• Safe Transport: Navigate local roads and highways with varying traffic, time of day/night, and weather conditions; familiar with GPS or direction apps
• Reliability & Availability: Willing to work irregular hours as needed (on-call), including nights and weekends; filling in for funeral attendants and full-time staff shifts to drive hearse as needed
• Meticulous Attention: Ensure paperwork is completed correctly and timely per relevant laws and regulations
• Critical Thinking: Receive instructions for multiple tasks, determine the ideal order for the tasks, and complete them promptly
• Professional Demeanor: Maintain neat and presentable appearance; perform other projects and duties as needed (such as washing vehicles)

What We Require

• Valid state-issued driver's license with a clear driving record
• Ability to lift 100lbs safely
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
• Composure and compassion
• Ability to follow detailed instructions and receive/apply constructive feedback with a positive attitude
• Ability to establish and maintain effective internal and external work processes

Are you ready?

Take the next step to join Foundation Partners Group as we transform funeral care through innovation and service.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled