Funeral Home Operations Leader - Drive Service Excellence

Northstar-Memorial-Group; San Mateo (CA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account (HSA)

Life Insurance

401(k) with Employer Matching

Job summary

Skylawn Memorial Park, Funeral Home and Crematory in Half Moon Bay, CA, part of NorthStar Memorial Group, seeks a Funeral Home Manager to lead our operations team and serve families with excellence.

The role requires a California Licensed Funeral Director, 10+ years in the field, and 5+ years in management. You will oversee daily operations, coach staff, and cultivate community relationships while driving performance and care.

Qualifications

• Licensed Funeral Director in California or eligible for reciprocity.
• 10+ years of experience in the funeral profession or related field.
• 5+ years of management or leadership experience.

Responsibilities

• Plan and execute community outreach with churches, hospitals, nursing homes, and centers.
• Maintain etiquette and professionalism reflecting NorthStar Memorial Group values.
• Master product offerings, service processes, and policies for family inquiries.
• Listen to families and inform marketing/product teams for improvements.
• Lead Funeral Arrangers and Care Center Staff with accountability and high performance.
• Direct operations across departments to ensure seamless service delivery.
• Drive annual case volume and revenue while elevating the family experience.
• Select, train, and motivate staff to exceed family expectations.

Skills

Customer relations

Leadership

Communication

Job description

Skylawn Memorial Park, Funeral Home and Crematory in Half Moon Bay, CA, part of NorthStar Memorial Group, seeks a Funeral Home Manager to lead our operations team and serve families with excellence.

The role requires a California Licensed Funeral Director, 10+ years in the field, and 5+ years in management. You will oversee daily operations, coach staff, and cultivate community relationships while driving performance and care.