Funeral Home Operations Director

Service Corporation International; Saint Clair Shores (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

Service Corporation International in Michigan is seeking a Funeral Services Operations Leader to oversee financial management, operations, funeral arrangements, and leadership development across locations. You will partner with Market Leadership to develop budgets, monitor performance, and drive improvements while ensuring compassionate service.

The role requires a high school diploma or higher, a funeral service diploma or degree, and a state funeral director license, with several years of

Qualifications

• Education: High school diploma or equivalent.
• Technical diploma in Funeral Services or Mortuary Science preferred.
• Bachelor’s degree in Mortuary Science or other degree as required by state/province law and as prescribed by each state board.
• Certification/License: Funeral Director license as required by state/province law and as prescribed by each state board.
• Experience: At least five (5) years’ industry experience with increasing responsibilities.
• At least two (2) years’ experience guiding staff and communicating expectations.
• Prior experience managing people a preferred.
• Budgeting and expense control experience preferred.

Responsibilities

• Develop annual business plan and budget with Market Leadership.
• Manage the day-to-day operations communicating expectations, delegating workload, and setting priorities ensuring annual goal achievement.
• Review and revise schedules ensuring on-time services that exceed customer expectations.
• Resolve escalated customer issues.
• Assure operations comply with regulations, procedures, and policies.
• Collaborate with local Management for resource sharing, ideas, and business or operational enhancements.
• Plan and implement annual initiatives that may affect resources or goals across locations.
• Collaborate with stakeholders to understand business needs, resource constraints, and negotiate solutions.
• Identifies and implements innovative solutions improving efficiencies.

Skills

Evenings and weekends

Leadership

People management

Analytical thinking

Budgeting

Interpersonal skills

Public speaking

Cultural sensitivity

Problem solving

Communication

Education

High school diploma or equivalent

Technical diploma in Funeral Services or Mortuary Science

Bachelor’s degree in Mortuary Science or state board requirements

Funeral Director license

Tools

HMIS

InfoPort

CarePoint

MS Office Suite

Job description

Service Corporation International in Michigan is seeking a Funeral Services Operations Leader to oversee financial management, operations, funeral arrangements, and leadership development across locations. You will partner with Market Leadership to develop budgets, monitor performance, and drive improvements while ensuring compassionate service.

The role requires a high school diploma or higher, a funeral service diploma or degree, and a state funeral director license, with several years of