Funeral Home Manager - Lead Team & Serve Families

NorthStar Memorial Group; Half Moon Bay (CA); On-site; USD 105,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Health Savings Account (HSA)

Life Insurance

401(k) with Employer Matching

Employee Assistance Program (EAP)

Job summary

Skylawn Funeral Home in Half Moon Bay, CA, is seeking an experienced Funeral Home Manager to lead our team and oversee daily operations with an ownership mindset, balancing service excellence with financial performance.

As the location leader, you will develop staff, build community relationships, and ensure every family receives compassionate, dignified service. The role offers a competitive salary and comprehensive benefits within the NorthStar Memorial Group family.

Qualifications

• Licensed Funeral Director in the state of California or must be able to reciprocate
• 5+ years of experience in related field
• 2+ years of management or leadership experience, funeral profession preferred
• Excellent customer relations and actively looking for ways to help others
• Professional communication and effective leadership skills

Responsibilities

• Participate in planning and executing culturally significant events and community outreach initiatives, including partnerships with churches, hospitals, nursing homes, and community centers.
• Demonstrate impeccable etiquette and professionalism in every interaction, consistently reflecting NorthStar Memorial Group's values and compliance expectations.
• Maintain mastery of all product offerings, service processes, and organizational policies to confidently address complex questions from families and the public.
• Actively listen to families and channel meaningful insights to internal marketing and product teams to support continuous improvement.
• Lead, coach, and develop Funeral Arrangers and Care Center Staff, fostering a culture of respect, accountability, communication, and high performance.
• Direct funeral home operations and collaborate across departments to ensure seamless service delivery and operational excellence.
• Drive achievement of annual case volume and revenue goals while continuously elevating the family experience within the funeral home.
• Select, train, and motivate staff to ensure service delivery consistently exceeds family expectations.

Skills

Leadership

Staff Development

Customer relations

Professional communication

Job description

Skylawn Funeral Home in Half Moon Bay, CA, is seeking an experienced Funeral Home Manager to lead our team and oversee daily operations with an ownership mindset, balancing service excellence with financial performance.

As the location leader, you will develop staff, build community relationships, and ensure every family receives compassionate, dignified service. The role offers a competitive salary and comprehensive benefits within the NorthStar Memorial Group family.