Fund Accounting Client Services Specialist

Financeroles; Boston (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

Brown Brothers Harriman (BBH) is seeking a Client Service Representative - Fund Accounting / Alternatives in Boston. The role supports client relationships and oversees fund accounting, administration and custody activities for assigned clients, contributing to high client satisfaction through accurate reporting and effective issue resolution.

Under supervision, you will assist more senior team members, coordinate NAV production and investor statements, and develop knowledge in fund accounting

Qualifications

• BA or equivalent.
• At least 1 year of relevant or industry experience preferred.
• Strong written, verbal and presentation skills.
• Aptitude for numbers, accuracy and organization.
• Ability to work accurately and quickly under pressure.
• Creative problem-solving skills including the ability to identify, recommend and implement solutions.
• Ability to learn and adapt to new technologies and systems.
• Language skills commensurate with office location and client relationships supported.
• Ability to work in a collaborative environment that requires collaboration with multiple teams.

Responsibilities

• Work effectively with to support client requests, deliverables and issue resolution
• Effectively monitor and respond to client inquiries
• Assist in activities that support the measurement of Client Service Standards across the various products BBH provides to our clients
• Provide filtering and escalation for client requests
• Utilize relevant internal technology solutions to effectively manage and escal client inquiries
• Provide a timely response and solution to internal inquiries, escalating to Client Service Supervisor as necessary
• Ensure adherence to all established standard procedures, best practices and process controls
• Review and discuss issues requiring escalation with client service team
• Coordinate and support NAV production and the preparation of investor statements, ensuring accurate and timely reporting to clients
• Develop an in-depth working knowledge in one of the core functions of service delivery – i.e. fund accounting or custody. Relevant knowledge of the core functions includes:

Skills

Strong communication

Attention to detail

Numerical aptitude

Time management

Team collaboration

Adaptability

Client-focused

Education

BA or equivalent

Job description

Brown Brothers Harriman (BBH) is seeking a Client Service Representative - Fund Accounting / Alternatives in Boston. The role supports client relationships and oversees fund accounting, administration and custody activities for assigned clients, contributing to high client satisfaction through accurate reporting and effective issue resolution.

Under supervision, you will assist more senior team members, coordinate NAV production and investor statements, and develop knowledge in fund accounting