Functional Business Analyst I

PeopleAdmin, Inc.; City of Syracuse (NY); On-site; USD 62,000 - 64,000; Full time

Job summary

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment.

Remote work arrangements are limited in accordance with University policy. Responsible for detailed functional and technical understanding of various systems that support the

Qualifications

• Bachelor’s degree and 3–5 years of relevant work experience; or Associate’s Degree and 8 years relevant work experience.
• Advanced technical, analytical, investigative and problem solving skills.
• Knowledge and experience working with Student Information Systems, including degree audit system and excellent oral and written communication skills.

Responsibilities

• Collaborates with the university community for the implementation and optimization of the University’s degree audit system including scribe, maintenance of coding as needed for academic program requirements including annual maintenance and course catalog updates for new and existing programs.
• Troubleshoots and researches scribing issues and provides problem resolution pertaining to academic requirements and exceptions processing.
• Provides system administrative support including advising on broader strategic decision making where degree audit systems play a role.
• Maintains security and system settings for the degree audit system including the approval of requests for security/access into the system as well as granting user access in Answers and updating degree audit shell tables as needed.
• Provides training to faculty and staff for functions within the degree audit system as needed or by request from schools and colleges.
• Reviews and maintains process documentation, ensuring that it is updated on the degree audit website and Answers website for staff, faculty and students to reference.
• Maintains and initiates process improvements within degree audit system which includes but is not limited to: diagnose and correct problems existing in the degree audit system; contact degree audit vendor support center as needed with issues and perform corrective actions.
• Serve as a liaison between the Registrar’s Office and the ITS department to enhance performance of the degree audit system; identify necessary upgrades; create and implement test plans for such upgrades.
• Collaborate with Assistant Registrar to oversee successful regular system upgrades.
• Assists in the development, implementation, and ongoing technical support of a University wide Transfer Equivalency system and Planner functionality.
• Works closely with the Assistant Registrar for Degree Audit Systems, and across the office analyst team, developing and leveraging institutional reporting tools for Degree Audit data analytics.
• Provides clear communication to bridge technical and non-technical perspectives, supporting institutional objectives including regulatory compliance, program assessment, student retention, and student success.
• Develops and maintains training and documentation that supports community familiarity and understanding of available analytics and their value.

Skills

MS Office

Student Information Systems

Degree Works

Query/Report writing

Degree Audit System

Oral & Written Communication

Training

Education

Bachelor’s degree

Associates Degree

Tools

PeopleSoft

Answers

Job description

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.

Pay Range

Pay Range $62,400 - $63,697

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level S5

FLSA Status

Exempt

Hours

Standard University business hours.

8:30am – 5:00pm (academic year)

8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type

Full-time

Unionized Position Code UA

Job Description

Responsible for detailed functional and technical understanding of various systems that support the degree certification business processes within the Office of the Registrar. This includes the degree audit system, degree requirement planning software, transfer equivalent system and appropriate modules within PeopleSoft. Responsible for the deployment, administration and maintenance of these systems including communications, trainings and process documentation. Also responsible for supporting the Assistant Registrar for Degree Audit Systems with other projects related to Registrar systems.

This position is part of a bargaining unit and is represented by the union SEIU , Local 200United.

Education and Experience

• Bachelor’s degree and three to five years of relevant work experience; or Associates Degree and eight years relevant work experience.
• Advanced technical, analytical, investigative and problem solving skills.
• Knowledge and experience working with Student Information System, including degree audit system and excellent oral and written communication skills.

Skills and Knowledge

• Advanced skill with Microsoft Office suite.
• Knowledge and experience with Student Information Systems in higher education (PeopleSoft preferred).
• Experience with Query/report writing.
• Advanced technical knowledge of and experience with a degree audit system (Degree Works preferred).
• Ability to analyze curriculum requirements, interpret and translate to coding language for Degree Audit.
• Knowledge of curriculum, academic programs structures in a university setting.
• Knowledge of University policies and procedures as they relate to the Office of the Registrar.
• Experience in training multiple constituencies in a diverse organization.

Responsibilities

• Collaborates with the university community for the implementation and optimization of the University’s degree audit system including scribe, maintenance of coding as needed for academic program requirements including annual maintenance and course catalog updates for new and existing programs.
• Troubleshoots and researches scribing issues and provides problem resolution pertaining to academic requirements and exceptions processing.
• Provides system administrative support including advising on broader strategic decision making where degree audit systems play a role.
• Maintains security and system settings for the degree audit system including the approval of requests for security/access into the system as well as granting user access in Answers and updating degree audit shell tables as needed.
• Provides training to faculty and staff for functions within the degree audit system as needed or by request from schools and colleges.
• Reviews and maintains process documentation, ensuring that it is updated on the degree audit website and Answers website for staff, faculty and students to reference.
• Maintains and initiates process improvements within degree audit system which includes but is not limited to: diagnose and correct problems existing in the degree audit system; contact degree audit vendor support center as needed with issues and perform corrective actions.
• Serve as a liaison between the Registrar’s Office and the ITS department to enhance performance of the degree audit system; identify necessary upgrades; create and implement test plans for such upgrades.
• Collaborate with Assistant Registrar to oversee successful regular system upgrades.
• Assists in the development, implementation, and ongoing technical support of a University wide Transfer Equivalency system and Planner functionality.
• Works closely with the Assistant Registrar for Degree Audit Systems, and across the office analyst team, developing and leveraging institutional reporting tools for Degree Audit data analytics.
• Provides clear communication to bridge technical and non-technical perspectives, supporting institutional objectives including regulatory compliance, program assessment, student retention, and student success.
• Develops and maintains training and documentation that supports community familiarity and understanding of available analytics and their value.

Physical Requirements

Not Applicable

Tools/Equipment

Not Applicable

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience. The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement

Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/10 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Respectful and Welcoming Community

Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.