Functional Business Analyst

Syracuse University; City of Syracuse (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Syracuse University ITS is seeking an experienced Functional Business Analyst to serve as the subject matter expert for the Campus Community module within PeopleSoft Campus Solutions. The role combines maintenance, upgrades, and strategic initiatives to strengthen the University’s ERP environment.

The candidate translates complex concepts into actionable solutions, reviews security and integration tools, and collaborates with stakeholders across departments in a fast-paced higher-education

Qualifications

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or related field required.

Responsibilities

• Serve as the University’s functional expert for the Campus Community module and configure/maintain delivered PeopleSoft functionality.
• Lead and document requirements, support strategic initiatives, upgrades, and integrations with enterprise tools.
• Collaborate with technical teams and business stakeholders to deliver data-driven solutions and ensure compliance with standards.

Skills

PeopleSoft

SQL

Business Analysis

Project management

Communication

AI tools

Education

Bachelor’s degree

Master’s degree preferred

Tools

Integration Broker

Page & Field Configurator

Data Masking

Track Changes

Cloud integrations

Job description

Job Description

Syracuse University's Information Technology Services (ITS) is seeking a skilled and experienced Functional Business Analyst to serve as the subject matter expert for the PeopleSoft Campus Solutions Campus Community module, as well as managing other ERP related projects. This position plays a central role in sustaining the integrity, performance, and evolution of the University’s enterprise ERP environment and serves as a critical bridge between technical development teams and the business stakeholders they serve.

This is a project-forward role with approximately 40% of effort directed toward operational system maintenance and support, and 60% dedicated to strategic initiatives, system upgrades, new implementations, and ongoing accessibility and security improvements. The right candidate brings PeopleSoft expertise, a talent for translating complex technical concepts into clear and actionable solutions, and the discipline to manage multiple competing priorities in a fast-paced higher education environment.

Education and Experience

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or related field required.
• Master’s degree preferred.
• Equivalent combination of education and experience considered.

Skills and Knowledge

PeopleSoft Experience

• Three (3+) years with PeopleSoft HCM, Campus Solutions, or Financials; Campus Community preferred.
• Familiarity with PeopleSoft security, administration, and integration technologies (Integration Broker, web services, file layouts).

Business Analysis Skills

• Strong requirements gathering; ability to produce functional specifications, use cases, and SDLC documentation.
• Data analysis skills with ability to interpret complex datasets.

Technical Competencies

• Advanced SQL and database concepts; proficiency in Microsoft Office Suite (Excel, Word, Visio).
• Working knowledge of AI tools to streamline processes; ability to identify opportunities to reduce manual effort.
• Working knowledge of AI-powered tools and their potential to streamline and improve business processes. Ability to identify opportunities where AI solutions can reduce manual effort and support data-driven decision‑making. Familiarity with AI assistants (such as Anthropic’s Claude, Microsoft Copilot, ChatGPT, or similar tools) and a willingness to apply them in functional analysis and documentation activities.

Professional Skills

• Strong project management, communication, facilitation, and problem‑solving skills.
• Collaborative, customer‑focused, and able to work independently.

Higher Education Knowledge (preferred)

• Familiarity with higher ed processes, student lifecycle, SIS best practices, and Fluid UI.
• CBAP or PMP certification; knowledge of WCAG accessibility and compliance (FERPA, Title IV, IPEDS, Clery, ISO).

Responsibilities

Enterprise System Leadership

• Serve as the University’s functional expert for the Campus Community module.
• Configure and maintain delivered PeopleSoft functionality to university departments on Campus Solutions data models and the government regulations.
• Support the Campus Community module.
• Gather and document business requirements.

Technical Consultation and Project Delivery

• Provide expert functional and technical consultation to university departments.
• Lead and contribute to strategic initiatives including accessibility improvements, security de‑customization projects, and the implementation of delivered Oracle tools such as Page and Field Configurator, Data Masking, and Track Changes.
• Support the integration of PeopleSoft systems with cloud‑based vendor solutions and third‑party platforms, including Slate for admissions and SU Mobile via Modo Labs, ensuring that data flows accurately between systems and that integrations are implemented to institutional standards.

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

EEO Statement

Syracuse University is an equal‑opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.