Senior Programmer Analyst

The Chronicle Of Higher Education, Inc.; Hartford (CT); On-site; USD 80,000 - 100,000; Full time

Job summary

The Chronicle Of Higher Education, Inc. is seeking a qualified technical support professional to provide functional and technical support for Oracle PeopleSoft and related applications. The ideal candidate must have a Bachelor's degree and extensive experience in technical support, particularly with PeopleSoft.

This role involves collaborating with cross-functional teams and stakeholders, troubleshooting complex issues, and implementing solutions to enhance operational workflows. The position is critical in improving service delivery and bridging gaps between processes and technology.

Qualifications

• 5-8 years of experience in technical support roles.
• Experience with PeopleSoft applications, SQL, and relational databases.
• Strong analytical and troubleshooting skills.

Responsibilities

• Gather requirements and analyze business processes.
• Troubleshoot application and data issues.
• Support institutional reporting and end-user needs.

Skills

PeopleSoft CampusSolutions

SQL

Application Designer

Application Engine

Project coordination

Data governance/security

Education

Bachelor’s Degree

Tools

Oracle Fusion

OTBI reporting

Job description

Job Description

Provide functional and technical support for Oracle PeopleSoft, Oracle Fusion Cloud, and related third‑party enterprise applications supporting administrative and academic operations across the College. Partner closely with functional offices including Admissions, Registrar, Advancement, and other campus departments to analyze business needs, design and implement solutions, develop enhancements and reporting capabilities, and improve operational workflows. Collaborate with campus stakeholders to identify opportunities for automation, improve service delivery, and bridge gaps between institutional processes and technology while recommending scalable, sustainable, and user‑focused process improvements in support of the College’s mission and strategic goals.

Responsibilities

• Partner with functional and technical stakeholders to gather requirements, analyze business processes, design and implement solutions, and support enhancements across enterprise applications and integrated systems.
• Troubleshoot complex application, integration, and data issues by performing root cause analysis and implementing sustainable fixes and process improvements.
• Support institutional reporting, operational requests, and end‑user needs through solution development, documentation, training, and ongoing functional support.
• Collaborate with cross‑functional teams on system upgrades, quarterly updates, testing, deployments, and continuous improvement initiatives while evaluating downstream impacts and dependencies.
• Coordinate project timelines, recurring operational tasks, and testing activities with institutional stakeholders to ensure successful execution and communication.
• Perform other related duties as assigned and based on departmental needs.

Qualifications

• Bachelor’s Degree.
• 5–8 years of experience.
• 8–10 years of experience, preferred.
• Required: Experience (5 years or more) with PeopleSoft CampusSolutions and PeopleTools, including Application Designer, Application Engine, and PS Query.
• Required: Strong SQL and relational database skills, including writing and troubleshooting stored procedures.
• Required: Ability to perform impact analysis, business process mapping, and requirements gathering across complex systems.
• Required: Experience developing and executing test plans, test cases, and functional/system validation activities.
• Preferred: Experience supporting higher education functional areas such as Registrar, Admissions, Financial Aid, Advancement, HR, Finance, or Faculty operations.
• Preferred: Experience supporting similar enterprise StudentSaaS platforms like Workday, Oracle, CourseDog, Stellic or similar.
• Preferred: Experience with Oracle Fusion, OTBI reporting.
• Preferred: Understanding of enterprise application integration concepts, configuration vs. customization, and end‑to‑end workflow design.
• Strong analytical, troubleshooting, and critical thinking skills.
• Strong organizational and project coordination skills, including planning, implementation, and operational support.
• Demonstrated business analysis and process improvement experience within enterprise application environments.
• Ability to manage multiple priorities and work effectively in fast‑paced operational environments.
• Strong written and verbal communication skills with the ability to collaborate effectively with both technical and non‑technical stakeholders.
• Knowledge of FERPA, HIPAA, and data governance/security best practices.
• Ability to work independently while also contributing effectively within cross‑functional teams.
• Fast learner with the ability to quickly adapt to new technologies, business processes, and institutional needs.

Equal Opportunity Statement

Trinity is an Equal Opportunity/Affirmative Action Employer. Women and minorities are encouraged to apply. Applicants with disabilities should request, in advance, any needed accommodation in order to participate in the application process.