Fully Remote Customer Success Specialist

AIL; Oakland (CA); Remote; USD 11,000 - 41,000; Full time

Benefits offered by this job

Licensing support

Remote work

Equity 3%

Weekly pay

Bonuses

Job summary

AO Globe Life is embracing a fully remote, contract‑based career path designed for graduates in business, marketing, or communications who value a mission‑driven environment. You will receive comprehensive training, mentorship, and a steady stream of inbound client interest, enabling you to build a meaningful career from anywhere in the United States.

Responsibilities include guiding clients through enrollment, maintaining accurate digital records, and delivering high‑quality, client‑focused

Qualifications

• Ability to obtain any necessary licenses, if applicable to the role.
• Strong interpersonal and communication skills.
• Comfortable conducting virtual consultations via Zoom.
• Reliable internet and Windows-based PC with webcam.

Responsibilities

• Participate in mentorship and team training.
• Keep digital records accurate and manage timely follow-up.
• Support the enrollment process from start to finish with professionalism.
• Prioritize high-quality, client-focused interactions.
• Conduct virtual consultations with clients via Zoom.
• Build lasting client relationships.
• Help clients explore supplemental benefit options tailored to their needs.

Skills

Self-motivation

Excellent communication

Customer service

Remote work setup

Education

High school or equivalent

Tools

Zoom

CRM software

Job description

AO Globe Life is growing our fully remote team and hiring team members who want more than just a job—a mission‑driven career. This role fits recent or soon‑to‑be graduates in business, marketing, or communications, as well as anyone drawn to a service‑first, people‑focused environment. With comprehensive training, a steady stream of inbound client interest, and structured mentorship, you can build a meaningful career from anywhere in the United States.

Key Responsibilities

• Participate in ongoing mentorship, professional development, and team training
• Keep digital records accurate and manage timely follow‑up
• Support the enrollment process from start to finish with professionalism
• Prioritize high‑quality, client‑focused interactions
• Conduct virtual consultations with clients via Zoom
• Build lasting client relationships
• Help clients explore supplemental benefit options tailored to their needs

Qualifications

• Work authorization in the United States
• A heart for helping people and supporting a purpose‑driven mission
• Ability to obtain any necessary licenses, if applicable to the role
• Self‑motivated, organized, and able to work independently
• Customer service background helpful but not required
• Strong communicators with solid interpersonal skills
• Reliable internet connection and Windows‑based laptop or PC with webcam
• Comfortable in virtual meetings and using digital tools

What We Offer

• A supportive, people‑centered culture
• Full licensing and training support included
• Growing income through renewals
• Inbound client interest — no cold outreach
• Fully remote with a flexible schedule
• Equity opportunity (3%) for those who qualify
• A clear path toward leadership roles
• Monthly and quarterly performance bonuses
• Weekly pay based on performance

About AO Globe Life

For more than seven decades, AO Globe Life has supported union members, credit union clients, and veterans across the country with supplemental benefits that protect working families. As a remote‑first organization, we focus on integrity, flexibility, and helping our team members build lasting careers.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission‑based and performance‑driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high‑speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre‑licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self‑motivated, coachable, comfortable working independently, and interested in a performance‑based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.