Online Customer Success Specialist

AIL; Richmond (VA); Remote; USD 27,000 - 68,000; Full time

Benefits offered by this job

Monthly bonuses

Quarterly bonuses

Remote-first culture

Flexible hours

Weekly pay

Leadership path

Licensing support

Job summary

AO Globe Life is seeking a self-motivated, service-focused professional for a 100% remote role in the United States. You will lead virtual consultations, guide clients through enrollment of supplemental benefits, and maintain accurate records while building long-term relationships.

No prior insurance experience is required; comprehensive training, licensing support, and performance-based compensation are provided.

Qualifications

• Authorized to work in the United States.
• Strong communication and interpersonal skills.
• Self-starter with organizational skills.
• Comfort with virtual meetings and digital tools.
• Willingness to obtain necessary professional licenses.

Responsibilities

• Lead virtual Zoom consultations with clients.
• Guide individuals through enrollment and benefits options.
• Keep digital records accurate and manage timely follow-up.
• Cultivate long-term client relationships.
• Deliver high-quality, client-focused service.

Skills

Customer service

Communication

Self-motivation

Organizational skills

Digital tools

Tools

Zoom

CRM software

Microsoft Office

Job description

Looking for a remote career with real purpose? AO Globe Life is hiring to join our mission-driven, fully remote team. This opportunity is well suited to new or upcoming graduates in business, marketing, or communications—or anyone who enjoys a service-focused, people-first role. Backed by full training, inbound client interest, and a dedicated mentorship program, you can build a lasting career anywhere in the U.S.

In This Role, You Will

• Lead virtual Zoom consultations with clients
• Grow through ongoing mentorship and professional development
• Guide individuals and families through personalized supplemental benefit options
• Keep digital records accurate and manage timely follow-up
• Cultivate long-term client relationships
• Walk clients through enrollment clearly and professionally
• Deliver high-quality, client-focused service

Ideal Candidate Profile

• Authorized to work in the United States
• Prior customer service or consultative experience is a plus, not required
• A self-starter mindset with strong organizational skills
• Strong communicators with solid interpersonal skills
• Confident in virtual meetings and familiar with digital tools
• A genuine interest in helping others and supporting a mission-driven company
• Able to obtain any necessary professional licensing, where applicable
• Reliable internet connection plus a Windows laptop/PC with webcam

Why Join Us

• Bonuses paid monthly and quarterly
• Supportive, people-first team culture
• A real path into leadership
• 100% remote with flexible hours
• 3% equity opportunity for eligible team members
• Full training and licensing support
• Weekly pay based on performance
• Opportunities for renewal-based income growth
• Inbound-only client interest - never cold calling

About AO Globe Life

For 70-plus years, AO Globe Life has supported union members, credit union clients, and veterans nationwide through supplemental benefits that protect working families. As a remote-first organization, integrity, flexibility, and empowering our people are at the center of everything we do.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate's expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development is provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.