Fully Remote Customer Care Specialist

AIL; Huntington (WV); Remote; USD 40,000 - 90,000; Full time

Benefits offered by this job

Weekly pay tied to performance

Renewal-based income growth

Fully remote with a flexible schedule

Team culture built around people, not

Leadership path

Job summary

AO Globe Life is hiring for a fully remote, commission-based role suitable for graduates in business, marketing, or communications. You will work from anywhere in the U.S., meeting clients virtually and guiding enrollment in personalized supplemental benefits.

You'll receive thorough training, mentorship, and ongoing professional development, with weekly pay tied to performance and opportunities for leadership through inbound leads and licensing support.

Qualifications

• Customer service or consultative experience preferred, not required
• Self-motivated, organized, and able to work independently
• A Windows laptop or PC, webcam, and dependable internet
• Eligible to work in the United States
• Strong communication and interpersonal skills
• Comfortable in virtual meetings and using digital tools
• Able to obtain any necessary professional licensing, where applicable
• A heart for helping people and supporting a purpose-driven mission

Responsibilities

• Engage in ongoing training, mentorship, and professional growth
• Meet with clients virtually over Zoom to discuss their needs
• Build strong, long-term client relationships
• Provide attentive, client-first service
• Support the enrollment process from start to finish with professionalism
• Handle documentation accurately and stay on top of follow-ups
• Guide individuals and families through personalized supplemental benefit options

Skills

Customer service

Self-motivation

Independent work

Zoom

Tools

Zoom

Job description

AO Globe Life is expanding our remote team and currently hiring. This opportunity suits recent or soon-to-be graduates in business, marketing, or communications, along with anyone who enjoys working in a people-focused, service-driven environment. With full training, inbound client leads, and an established mentorship program, you can build a long-term, meaningful career from anywhere in the U.S.

Key Responsibilities

• Engage in ongoing training, mentorship, and professional growth
• Meet with clients virtually over Zoom to discuss their needs
• Build strong, long-term client relationships
• Provide attentive, client-first service
• Support the enrollment process from start to finish with professionalism
• Handle documentation accurately and stay on top of follow-ups
• Guide individuals and families through personalized supplemental benefit options

Qualifications

• Customer service or consultative experience preferred, not required
• Self-motivated, organized, and able to work independently
• A Windows laptop or PC, webcam, and dependable internet
• Eligible to work in the United States
• Strong communication and interpersonal skills
• Comfortable in virtual meetings and using digital tools
• Able to obtain any necessary professional licensing, where applicable
• A heart for helping people and supporting a purpose-driven mission

What We Offer

• Weekly pay tied to performance
• Renewal-based income growth opportunities
• Fully remote with a flexible schedule
• A team culture built around people, not just numbers
• A clear path toward leadership roles
• Monthly and quarterly performance bonuses
• Inbound leads only — no cold calling
• Equity opportunity (3%) for those who qualify
• Full training and licensing provided

About AO Globe Life

For more than 70 years, AO Globe Life has served union members, credit union clients, and veterans nationwide by providing supplemental benefits that help protect working families. As a remote-first organization, we are committed to integrity, flexibility, and empowering our team members to build meaningful careers.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.