Concierge - Part-Time and Full-Time Year-Round Openings

Cliff House Maine; Cape Neddick (ME); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Full-time year-round

Job summary

Cliff House Maine in Cape Neddick, ME seeks a welcoming front office associate to greet guests and coordinate travel itineraries, reservations, and overall guest experience details. You will promote hotel services and amenities to guests and connect them with authentic local experiences in the community.

This role emphasizes strong communication, a passion for hospitality, and the ability to adapt to busy periods while delivering memorable stays for every guest.

Qualifications

• Experience delivering guest service and creating authentic travel experiences.
• Strong written and verbal communication skills.
• Flexible schedule with ability to multi-task during busy periods.
• Ability to connect guests with local experiences and activities.
• Excellent interpersonal skills and a positive, proactive attitude.

Responsibilities

• Use exceptional written and verbal communication to promote guest amenities and organize itineraries and reservations.
• Become an expert on local experiences and confidently connect visitors to unique offerings.
• Share knowledge of hotel services to help guests feel at home.
• Collaborate with team to relay guest needs to staff and management.
• Maintain meticulous attention to detail for accurate and efficient service.

Skills

Excellent communication

People person

Multitasking

Written English

Job description

Job Summary

You will be an integral member of the front office team that creates distinctively different and authentic experiences for our guests. You will warmly greet guests and assist them with their travel itinerary, reservations, and overall guest experience details. You will be able to promote hotel services and amenities to the guests, and connect the guest to local and authentic experiences in the community.

Job Summary

You will be an integral member of the front office team that creates distinctively different and authentic experiences for our guests. You will warmly greet guests and assist them with their travel itinerary, reservations, and overall guest experience details. You will be able to promote hotel services and amenities to the guests, and connect the guest to local and authentic experiences in the community.

Benefits

• Full-time year-round

Pay Range

$20 - $23 per hour

Responsibilities

• Use your exceptional written and verbal communication skills to provide ideas about guest amenities and experiences, and organize itineraries and reservations on their behalf.
• Utilize the freedom to go beyond to become an expert in the local community and confidently connect vistors to unique and unforgettable experiences in the local area.
• Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home.
• Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met.
• Have an impeccable eye for detail to ensure accuracy and efficiency.

Qualifications

• Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!
• Experience. Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences.
• People Person. The best part of serving others is creating guest experiences that go beyond the expected.
• Great communicator. Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing.
• A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.

Needed Attributes

Employees must fulfill their performance standards for this position and comply with policies, rules and procedures of the Hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification and addition as deemed necessary by the Hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other Hotel Officials.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.