Full Time Year Round Front Desk Agent

Cliff House Maine; Cape Neddick (ME); On-site; USD 27,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

Life Insurance (100% employer paid)

Long Term Disability (100% employer)

Voluntary Supplemental Insurances

Hotel, Restaurant, Spa, and Retail Dis

401K with Company Match

Job summary

Cliff House Maine is seeking a Front Desk Agent for year-round, full-time status to welcome guests and assist with check-in and check-out, ensuring comfort and a welcoming atmosphere. You will promote hotel services and amenities to guests.

Pay range: $19.87 - $23 per hour. The role requires a warm, enthusiastic personality, strong English communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Flexibility with work days and hours.
• Previous experience providing service and handling cash.
• People person who enjoys serving others.
• Fluent English communication, both spoken and written.

Responsibilities

• Welcome guests and assist with check in/check out promptly.
• Respond with personal spirit even when busy.
• Create memorable experiences with a warm personality.
• Resolve guest complaints to create loyalty.
• Share knowledge of services and amenities available to guests.
• Collaborate with team to communicate guest needs.

Skills

Customer service

Communication

Cash handling

Flexibility

Multi-tasking

English fluency

POS system

Tools

POS system

Job description

Job Summary
You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests.

Full-Time Year-Round Front Desk Agent
Job Summary
You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests.
Pay Range: $19.87 - $23 per hour
Responsibilities
Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day.
Create memorable experiences with a warm, welcoming personality that can relate to guests and associates.
Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty.
Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home.
Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met.
Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency.Qualifications
Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!
Experience. Previous experience passionately providing service to others and assisting them with cash transactions.
People Person. The best part of serving others is creating experiences for them that go beyond the expected.
Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing.
A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.
Full-Time Year-Round Benefits:

• Medical, Dental, Vision Insurance
• Paid Time Off
• 100% Employer Paid Life Insurance
• 100% Employer Paid Long Term Disability
• Voluntary Supplemental Insurances
• Hotel, Restaurant, Spa, and Retail Discounts
• 401K with Company Match up to 5% based on plan details

Needed Attributes
Employees must fulfill their performance standards for this position and comply with policies, rules and procedures of the Hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification and addition as deemed necessary by the Hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other Hotel Officials.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.