Full-Time Veterinary CSR - Front Desk & Scheduler

Abqpetcarehospital; North Branch (MN); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off

Holiday benefits

Employee pet-care discounts

Scrubs/uniform allowance

Continuing education opportunities

Additional employee benefits according

Job summary

North Branch Veterinary Hospital is seeking a dependable Customer Service Representative to join our collaborative veterinary team. This full-time, benefit-eligible role supports scheduling, payments, and client inquiries while ensuring a welcoming reception experience for clients and their pets.

The CSR will handle appointments, records, and payments, work with the veterinary team, and maintain a clean reception area.

Qualifications

• Previous customer service, reception, veterinary, medical, or healthcare experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable working with computers and learning veterinary practice-management software.
• Ability to handle financial transactions accurately.
• Professional, friendly, dependable, and compassionate.
• Ability to work effectively both independently and as part of a team.
• Must be comfortable working around dogs, cats, and other animals.
• Veterinary experience is preferred but not required.

Responsibilities

• Greet clients and patients warmly and professionally.
• Schedule appointments and coordinate visits according to hospital procedures.
• Check clients in and out of the hospital.
• Obtain and verify client and patient information and maintain accurate records.
• Communicate appointment information, treatment plans, estimates, and other hospital information as directed by the veterinary team.
• Process payments, invoices, deposits, and other financial transactions accurately.
• Provide medication and prescription pickup assistance according to hospital protocols.
• Communicate with clients regarding appointment reminders, follow-ups, prescription requests, and other needs.
• Coordinate communication between clients, veterinarians, veterinary technicians, assistants, and other hospital team members.
• Assist with referrals and specialty service scheduling when needed.
• Maintain a clean, organized, and welcoming reception area.
• Handle client concerns professionally and elevate issues to management when appropriate.
• Protect client confidentiality and follow all hospital policies and procedures.
• Demonstrate compassion and patience when working with clients experiencing stressful or emotional situations.
• Work effectively as part of a team and assist other departments when needed.
• Maintain a professional appearance and positive attitude.
• Perform other duties as assigned by hospital leadership.

Skills

Customer service

Communication

Organizational skills

Multitasking

Attention to detail

Teamwork

Compassion

Education

Practice management software

Job description

North Branch Veterinary Hospital is seeking a dependable Customer Service Representative to join our collaborative veterinary team. This full-time, benefit-eligible role supports scheduling, payments, and client inquiries while ensuring a welcoming reception experience for clients and their pets.

The CSR will handle appointments, records, and payments, work with the veterinary team, and maintain a clean reception area.