Veterinary CSR - Patient-Focused, Full-Time with Benefits

National Veterinary Associates; North Branch (MN); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Continuing education

Employee benefits

Job summary

North Branch Veterinary Hospital is seeking a dependable, compassionate Customer Service Representative to join our team. This full-time, benefit-eligible position supports clients with scheduling, payments, and general questions, while helping maintain a welcoming reception.

As the first point of contact, you will greet clients, manage phone calls, schedule visits, process payments, and coordinate with veterinarians and staff.

Qualifications

• Previous customer service or healthcare experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable working with computers and learning veterinary practice-management software.
• Ability to handle financial transactions accurately.
• Professional, friendly, dependable, and compassionate.
• Ability to work effectively both independently and as part of a team.
• Must be comfortable working around dogs, cats, and other animals.
• Veterinary experience is preferred but not required.

Responsibilities

• Greet clients and patients warmly and professionally.
• Answer incoming telephone calls and respond to client questions in a courteous and timely manner.
• Schedule appointments and coordinate patient visits according to hospital procedures.
• Check clients and patients in and out of the hospital.
• Obtain and verify client and patient information and maintain accurate records.
• Communicate appointment information, treatment plans, estimates, and other hospital information as directed by the veterinary team.
• Process payments, invoices, deposits, and other financial transactions accurately.
• Provide medication and prescription pickup assistance according to hospital protocols.
• Communicate with clients regarding appointment reminders, follow-ups, prescription requests, and other needs.
• Coordinate communication between clients, veterinarians, veterinary technicians, assistants, and other hospital team members.
• Assist with referrals and specialty service scheduling when needed.
• Maintain a clean, organized, and welcoming reception area.
• Handle client concerns professionally and elevate issues to management when appropriate.
• Protect client confidentiality and follow all hospital policies and procedures.
• Demonstrate compassion and patience when working with clients experiencing stressful or emotional situations.
• Work effectively as part of a team and assist other departments when needed.
• Maintain a professional appearance and positive attitude.
• Perform other duties as assigned by hospital leadership.

Skills

Customer service

Communication

Organization

Multitasking

Computer skills

Financial transactions

Teamwork

Compassionate

Animal-friendly

Veterinary experience

Tools

Practice management software

Job description

North Branch Veterinary Hospital is seeking a dependable, compassionate Customer Service Representative to join our team. This full-time, benefit-eligible position supports clients with scheduling, payments, and general questions, while helping maintain a welcoming reception.

As the first point of contact, you will greet clients, manage phone calls, schedule visits, process payments, and coordinate with veterinarians and staff.