Full-Time Team Leader — Lead Shifts, Coach & Ops

Jeni's Splendid Ice Creams; Houston (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive hourly rate + tips

Full-time hours

Paid time off and holidays

4% match on 401k contributions after 3

One-month paid sabbatical after 3 años

Annual paid day to volunteer for a non

50% discount at Jeni’s Scoop Shops and

Career development toward Shopkeeper

Job summary

Jeni's Splendid Ice Creams in Houston is seeking a Full Time Team Leader to join the City Centre team. As a Team Leader, you will lead shifts, manage inventory and deposits, coach shop staff, and ensure outstanding customer service on the floor.

The role offers competitive hourly pay with tips, full-time hours, paid time off, and 401(k) matching after 3 months. You’ll grow toward Shopkeeper Apprentice with opportunities for career development and employee discounts.

Qualifications

• Qualities of a Full Time Team Leader include night and weekend availability.
• Passion for customer service and exemplary role model.
• Energetic, positive and skilled communicator.
• Strong work ethic, good judgment and integrity.
• Calm under pressure and able to handle adversity with grace.

Responsibilities

• Lead shifts and perform limited executive functions, including inventory management and handling deposits.
• Coach and model behavior for shop team and execute on-line operations and service functions.
• Coordinate schedules, ensure coverage for opening/closing/weekend shifts.
• Report to Shopkeeper or Shopkeeper Apprentice and communicate with leadership to keep shifts running smoothly.

Skills

Customer service

Communication

Leadership

Work ethic

Calm under pressure

Job description

Jeni's Splendid Ice Creams in Houston is seeking a Full Time Team Leader to join the City Centre team. As a Team Leader, you will lead shifts, manage inventory and deposits, coach shop staff, and ensure outstanding customer service on the floor.

The role offers competitive hourly pay with tips, full-time hours, paid time off, and 401(k) matching after 3 months. You’ll grow toward Shopkeeper Apprentice with opportunities for career development and employee discounts.