Full-Time Team Leader

Jenis Splendid Ice Creams LLC.; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly + tips

Full-time hours

Paid time off and holidays

401(k) match

Sabbatical after 3 years

Volunteer day annually

Employee discount 50%

Career development toward Shopkeeper

Job summary

Jeni’s Splendid Ice Creams is seeking a Full Time Team Leader in Houston to guide shifts and oversee daily shop operations. You will coach team members, manage inventory and deposits, and collaborate with Shopkeeper to ensure smooth service and excellent guest experiences.

The role requires a strong customer-service mindset, reliable attendance, and the ability to work varied shifts including nights and weekends. Jeni’s offers competitive hourly pay plus benefits.

Qualifications

• Night and weekend availability required.
• Passion for customer service and serving as a role model.
• Energetic, positive and clear communication style.
• Strong work ethic, good judgment and integrity.
• Calm under pressure and adaptable.
• Mastery of daily operations and delegation.
• Committed to shop team well-being and community.

Responsibilities

• Lead shifts and oversee daily shop operations.
• Manage inventory and handling deposits.
• Coach and mentor team and ambassadors; enforce standards.
• Report to Shopkeeper or Apprentice and communicate with leadership.
• Ensure world-class customer service and smooth shift execution.

Skills

Night and weekend availability

Customer service orientation

Effective communication

Strong work ethic

Calm under pressure

Operations leadership

Team wellbeing advocate

Job description

In Houston, our Team Jeni's Full Time Team Leaders have the opportunity to earn an average of $19.94 per hour!*

*This is an estimate of hourly earnings. It is based on the 2026 base pay rate, plus 2025's hourly tip average. 2026 actual customer tips may vary.

In Texas, if the average hourly earnings of a Full Time Team Leaders are less than $18.50 per hour in a two-week pay period, Jeni's will add the difference to the person’s paycheck so that their average hourly earnings reach $18.50 per hour for that pay period.

Jeni’s Splendid Ice Creams is searching for a Full Time Team Leader to join our City Centre team.

At Jeni’s, we’re devoted to making better ice creams and bringing people together. Our scoop shops are at the heart of how we serve this mission. They are where we offer the ice creams we work so hard to build from the ground up—where people come together to share joy and conversation. We love people. We love ice cream. We view ice cream as a form of art.

Full Time Team Leaders are full-time employees responsible for leading shifts and performing limited executive functions, including inventory management and handling deposits. Full Time Team Leaders act as coaches and role models for the shop team and are experts in all on-the-line operations and service functions. Full Time Team Leaders typically work variable shifts, including opening shifts, closing shifts, and/or weekend shifts. Reliable and predictable attendance is critical to this role.

Full Time Team Leaders will report directly into a Shopkeeper or Shopkeeper Apprentice and their training will be specialized around all Daily Operation functions with an additional focus on training and coaching Ambassadors and communicating up to leadership, ensuring shifts run smoothly while providing world-class customer service.

Qualities of a Full Time Team Leaders:

• Full-time presence with night and weekend availability
• Passion for customer service and exemplary role model
• Energetic, positive, and skillful communicator
• Strong work ethic, great judgment, and good heart
• Calm under pressure and handles adversity with grace
• Master of daily operations and delegation
• Committed to the well-being of their shop team, their community, and the environment around them

Benefits of a Full Time Team Leaders:

• Competitive hourly rate + tips
• Full-time hours
• Paid time off and holidays
• 4% match on 401k contributions after 3 months of employment
• A one-month paid sabbatical after 3 years of continuous service
• Annual paid day to volunteer for a non-profit organization that matters to you
• 50% discount at Jeni’s Scoop Shops and online
• Career development toward Shopkeeper Apprentice and beyond

About Jeni’s Splendid Ice Creams:

Founded by Jeni Britton in 2002, Jeni's Splendid Ice Creams is a B Corp headquartered in Columbus, Ohio, with scoop shops in over twenty cities across the country, making it possible for members of Team Jeni’s who are interested in developing their careers, or transitioning to a new city, to have meaningful opportunities to learn, grow, and explore.

Jeni's is an equal opportunity employer. Said our way, we love and honor differences, and we love sharing common values such as talent, hustle, guts, resilience, and empathy. Our differences are a primary source of our team's strength and we crave having a team rich with diversity which is creativity and art in its human form.