Full-Time Team Leader

Jenis Splendid Ice Creams LLC.; Atlanta (GA); On-site; USD 43,000 - 47,000; Full time

Benefits offered by this job

Competitive pay + tips

Full-time hours

PTO & holidays

401k match

Sabbatical after 3 years

Volunteer day

Employee discount

Career development

Job summary

Jeni's Splendid Ice Creams is hiring a Full Time Team Leader to join our Atlanta team. This role leads shifts, coaches the shop team, and ensures daily operations run smoothly while delivering world-class customer service.

We offer competitive hourly pay with tips, full-time hours, paid time off, 401k match after 3 months, a sabbatical after 3 years, and volunteer days. Join a company committed to community, diversity, and growth.

Qualifications

• Must be able to work variable shifts, including opening/closing and weekends.
• Reliable and predictable attendance.
• Experience in customer service and leadership is preferred.

Responsibilities

• Lead shifts and manage daily shop operations.
• Coach and role model for the shop team and ambassadors.
• Handle inventory management and deposits.
• Communicate with leadership and train ambassadors to ensure smooth shifts.
• Deliver world-class customer service consistently.

Skills

Availability nights/weekends

Customer service

Leadership

Communication

Work ethic

Operations

Team leadership

Job description

In ATL, our Team Jeni's Full Time Team Leaders have the opportunity to earn an average of $21.01 per hour!*

*This is an estimate of hourly earnings. It is based on the 2026 base pay rate, plus 2025's hourly tip average. 2026 actual customer tips may vary.

In Georgia, if the average hourly earnings of a Full Time Team Leaders are less than $18.50 per hour in a two-week pay period, Jeni's will add the difference to the person’s paycheck so that their average hourly earnings reach $18.50 per hour for that pay period.

Jeni’s Splendid Ice Creams is searching for a Full Time Team Leader to join our Atlanta team.

At Jeni’s, we’re devoted to making better ice creams and bringing people together. Our scoop shops are at the heart of how we serve this mission. They are where we offer the ice creams we work so hard to build from the ground up—where people come together to share joy and conversation. We love people. We love ice cream. We view ice cream as a form of art.

Full Time Team Leaders are full-time employees responsible for leading shifts and performing limited executive functions, including inventory management and handling deposits. Full Time Team Leaders act as coaches and role models for the shop team and are experts in all on-the-line operations and service functions. Full Time Team Leaders typically work variable shifts, including opening shifts, closing shifts, and/or weekend shifts. Reliable and predictable attendance is critical to this role.

Full Time Team Leaders will report directly into a Shopkeeper or Shopkeeper Apprentice and their training will be specialized around all Daily Operation functions with an additional focus on training and coaching Ambassadors and communicating up to leadership, ensuring shifts run smoothly while providing world-class customer service.

Qualities of a Full Time Team Leader:

Full-time presence with night and weekend availability

Passion for customer service and exemplary role model

Energetic, positive, and skillful communicator

Strong work ethic, great judgment, and good heart

Calm under pressure and handles adversity with grace

Master of daily operations and delegation

Committed to the well-being of their shop team, their community, and the environment around them

Full Time Team Leaders are eligible for the following benefits:

Competitive hourly rate + tips

Full-time hours

Paid time off and holidays

4% match on 401k contributions after 3 months of employment

A one-month paid sabbatical after 3 years of continuous service

Annual paid day to volunteer for a non-profit organization that matters to you

50% discount at Jeni’s Scoop Shops and online

Career development toward Shopkeeper Apprentice and beyond

About Jeni’s Splendid Ice Creams:

Founded by Jeni Britton in 2002, Jeni's Splendid Ice Creams is a B Corp headquartered in Columbus, Ohio, with scoop shops in over twenty cities across the country, making it possible for members of Team Jeni’s who are interested in developing their careers, or transitioning to a new city, to have meaningful opportunities to learn, grow, and explore.

Our Full Time Team Leaders make a difference in their shop, their community, and in how they lead their team and serve their customers. If this opportunity sounds delicious to you,

Jeni's is an equal opportunity employer. Said our way, we love and honor differences, and we love sharing common values such as talent, hustle, guts, resilience, and empathy. Our differences are a primary source of our team's strength and we crave having a team rich with diversity which is creativity and art in its human form.