Full-Time Team Leader

Jenis Splendid Ice Creams Llc.; Washington (District of Columbia); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Competitive hourly rate + tips

Full-time hours

Paid time off and holidays

401k match after 3 months

One-month sabbatical after 3 years

Volunteer day annually

50% discount at scoop shops and online

Career development toward Shopkeeper

Job summary

Jeni's Splendid Ice Creams is seeking a Full Time Team Leader to join our 14th Street team in Washington, DC. You will lead shifts, manage inventories, and coach shop Ambassadors while delivering world-class customer service.

This role offers competitive hourly pay with tips, full-time hours, PTO, 401(k) match after 3 months, a sabbatical after 3 years, volunteer days, staff discounts, and pathways toward Shopkeeper Apprentice.

Qualifications

• Full-time presence with night and weekend availability.
• Passion for customer service and exemplary role model.
• Energetic, positive, and skillful communicator.
• Strong work ethic, good judgment, and integrity.
• Calm under pressure and handles adversity gracefully.
• Master of daily operations and delegation.
• Committed to team, community, and environmental well-being.

Responsibilities

• Lead shifts and manage daily operations on the shop floor.
• Perform inventory management and handle deposits.
• Coach and role model for shop team and ambassadors.
• Communicate with leadership to ensure smooth shifts.

Skills

Customer service

Communication

Leadership

Team coaching

Reliability

Problem solving

Time management

Job description

In D.C., the starting hourly base pay rate for Team Jeni’s Full Time Team Leader is $20.90/hour but our Service Assistants have the opportunity to earn an average of $29.55 per hour!*

*This is an estimate of hourly earnings. It is based on the 2026 base pay rate, plus 2025's hourly tip average. 2026 actual customer tips may vary.

Jeni’s Splendid Ice Creams is searching for a Full Time Team Leader to join our 14th Street team.

At Jeni’s, we’re devoted to making better ice creams and bringing people together. Our scoop shops are at the heart of how we serve this mission. They are where we offer the ice creams we work so hard to build from the ground up—where people come together to share joy and conversation. We love people. We love ice cream. We view ice cream as a form of art.

Full Time Team Leaders are full-time employees responsible for leading shifts and performing limited executive functions, including inventory management and handling deposits. Full Time Team Leaders act as coaches and role models for the shop team and are experts in all on-the-line operations and service functions. Full Time Team Leaders typically work variable shifts, including opening shifts, closing shifts, and/or weekend shifts. Reliable and predictable attendance is critical to this role.

Full Time Team Leaders will report directly into a Shopkeeper or Shopkeeper Apprentice and their training will be specialized around all Daily Operation functions with an additional focus on training and coaching Ambassadors and communicating up to leadership, ensuring shifts run smoothly while providing world-class customer service.

Qualities of a Full Time Team Leader:

• Full-time presence with night and weekend availability
• Passion for customer service and exemplary role model
• Energetic, positive, and skillful communicator
• Strong work ethic, great judgment, and good heart
• Calm under pressure and handles adversity with grace
• Master of daily operations and delegation
• Committed to the well-being of their shop team, their community, and the environment around them

Full Time Team Leaders are eligible for the following benefits:

• Competitive hourly rate + tips
• Full-time hours
• Paid time off and holidays
• 4% match on 401k contributions after 3 months of employment
• A one-month paid sabbatical after 3 years of continuous service
• Annual paid day to volunteer for a non-profit organization that matters to you
• 50% discount at Jeni’s Scoop Shops and online
• Career development toward Shopkeeper Apprentice and beyond

About Jeni’s Splendid Ice Creams:

Founded by Jeni Britton in 2002, Jeni's Splendid Ice Creams is a B Corp headquartered in Columbus, Ohio, with scoop shops in over twenty cities across the country, making it possible for members of Team Jeni’s who are interested in developing their careers, or transitioning to a new city, to have meaningful opportunities to learn, grow, and explore.

Our Full Time Team Leaders make a difference in their shop, their community, and in how they lead their team and serve their customers.

Jeni's is an equal opportunity employer. Said our way, we love and honor differences, and we love sharing common values such as talent, hustle, guts, resilience, and empathy. Our differences are a primary source of our team's strength and we crave have a team rich with diversity which is creativity and art in its human form.