Full-Time Student Support Case Manager (Non-Clinical)

Ocean County College; Toms River (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

Ocean County College is seeking a Case Manager to coordinate CARE Team and Bienestar referrals, provide non-clinical case management, and connect students with campus and community resources. You will document cases, monitor progress, and collaborate across departments to support student persistence.

You will maintain Maxient records, develop workflows, and escalate issues as needed, ensuring privacy and compliance while helping students access services and navigate college resources.

Qualifications

• Bachelor's degree in Social Work, Psychology, or related field; or Associate's degree with 4 years of related experience.
• At least two years of experience supporting college-aged or adult students, clients, or community members through social services or advising.
• Experience helping individuals with barriers to basic needs, resource access, or educational persistence.
• Ability to establish positive, professional relationships with students and diverse constituents; strong written and verbal communication; empathetic and discreet.
• Ability to identify needs, coordinate referrals, manage multiple cases, and keep confidential records.
• Ability to collaborate with campus departments and external service providers to coordinate services.
• Proficiency with Microsoft Office Suite and case management systems; ability to learn new institutional tech.

Responsibilities

• Coordinate intake, triage, assignment, tracking, and follow-up of CARE Team and Bienestar referrals, ensuring timely responses to student needs.
• Coordinate CARE Team and Bienestar meetings, prepare agendas, organize case information, document outcomes, and maintain records.
• Monitor CARE Team cases by communicating with team members, tracking actions, and ensuring documentation and resolution.
• Provide non-clinical case management and resource coordination when cases do not require assignment to a specific member.
• Serve as primary non-clinical case manager for Bienestar referrals, meeting with students and coordinating access to resources.
• Collaborate with CARE Team, Bienestar, departments, and providers to coordinate interventions and address barriers.
• Coordinate access to and maintain records of CARE Team and Bienestar resources per policies.
• Maintain accurate, confidential case documentation in Maxient and other systems.
• Develop and refine case management procedures, referral pathways, and workflows to improve accessibility and effectiveness.
• Identify cases with outstanding actions and escalate as needed to CARE Team or campus personnel.
• Stay updated on campus/community resources and privacy requirements; perform related duties as assigned.

Skills

Communication

Relationship-building

Professional boundaries

Resource coordination

Collaboration

Microsoft Office

Education

Bachelor's degree in Social Work or related field

Associate's degree + 2 years related experience

Tools

Maxient

Office software

Job description

The Student Support Case Manager serves as a primary point of coordination for students experiencing personal, academic, social, or other challenges that may affect their well-being, access to resources, and ability to persist in college. This position provides comprehensive, non-clinical case management and student support through the College's CARE Team and Bienestar Collective. This position works collaboratively with CARE Team members, College departments, and community service providers to respond to student needs and help students navigate available resources.

The Case Manager manages the intake, triage, assignment, coordination, and follow-up of CARE Team referrals and Bienestar case management referrals, exercising independent judgment within established College procedures. The position meets directly with students to identify needs, barriers, and available supports; develops individualized, non-clinical support plans in collaboration with students and appropriate campus partners; connects students with campus and community resources; and monitors progress and follow-through.The position maintains accurate, timely, and confidential case documentation within Maxient and other designated systems; monitors case progress; identifies barriers to accessing services; and coordinates appropriate follow-up or escalation when additional support is needed.

This is a non-clinical student support position and does not provide counseling, psychotherapy, clinical assessment, diagnosis, or mental health treatment. The Case Managerrecognizes when student needs may require clinical or specialized services and facilitates appropriate referrals to the Counseling Center, other College resources, or external providers. The position supports the College's commitment to student well-being, resource accessibility, and persistence through proactive outreach, individualized case coordination, and collaborative problem-solving.

Classification: Non-Affiliated Administrator Full-Time
Duration: 12 months

1. Coordinate the intake, triage, assignment, tracking, and follow-up of CARE Team and Bienestar Collective referrals, facilitating timely and appropriate responses to identified student needs.
2. Coordinate CARE Team and Bienestar meetings, including preparing agendas, organizing relevant case information, documenting discussion outcomes and assigned responsibilities, and maintaining accurate records of case status and follow-up actions.
3. Monitor the progression of CARE Team cases by communicating with assigned team members, tracking outstanding actions, confirming completion of agreed-upon interventions, and ensuring cases are appropriately documented and brought to resolution in accordance with established procedures.
4. Provide direct, non-clinical case management and resource coordination when student needs do not require assignment to a specific CARE Team member or specialized College department. This may include connecting students with established campus and community resources, coordinating interventions agreed upon by the CARE Team, and monitoring follow-through.
5. Serve as a primary non-clinical case manager for students referred through Bienestar Collective by meeting with students, identifying needs and barriers, coordinating access to appropriate resources and services, and conducting follow-up to support engagement and resolution of identified needs.
6. Collaborate with CARE Team members, Bienestar, College departments, and community service providers to coordinate interventions, clarify responsibilities, address barriers to service access, and promote continuity of student support.
7. Coordinate access to and maintain appropriate records of resources and assistance available through CARE Team and Bienestar Collective, ensuring that resources are administered in accordance with established College procedures and applicable requirements.
8. Maintain accurate, timely, and confidential case documentation in Maxient and other designated systems, including referrals, meeting outcomes, assigned responsibilities, interventions, resource connections, follow-up activities, and case resolution.
9. Develop, implement, and refine case management procedures, referral pathways, documentation practices, and collaborative workflows to improve the accessibility, coordination, and effectiveness of student support services.
10. Identify cases with outstanding actions, unmet needs, or barriers to resolution and facilitate additional coordination or escalation to appropriate CARE Team members or College personnel as warranted.
11. Maintain current knowledge of campus and community resources, non-clinical case management practices, student support strategies, applicable College policies, and relevant privacy and confidentiality requirements.
12. Perform other related duties and special projects as assigned.

1. Bachelor's degree in Social Work, Psychology, or a related field. In lieu of a Bachelor's an Associate's degree or completion of 60 college credits and two (2) additional years of directly related experience will be accepted (total of four (4) years of directly related experience).
2. At least two (2) years of experience in a role that involved supporting college-aged or adult students, clients, or community members through social services, advising, advocacy, or a related setting.
3. Experience working with individuals experiencing barriers related to basic needs, resource access, personal circumstances, or educational persistence.
4. Demonstrated ability to establish positive, supportive, and professional relationships with students and diverse constituents; communicate effectively verbally and in writing; and navigate sensitive conversations with empathy, discretion, and appropriate professional boundaries.
5. Demonstrated ability to identify client needs and barriers, coordinate referrals and resources, manage multiple cases and competing priorities, maintain accurate and confidential records, and recognize when concerns require additional support or escalation.
6. Demonstrated ability to collaborate effectively with colleagues, campus departments, and external service providers to coordinate services and support individualized student needs.
7. Demonstrated proficiency with Microsoft Office Suite and database or case management systems, with the ability to learn and effectively use evolving institutional technologies.

1. Higher education experience directly in non-clinical case management, student affairs, community-based services, or a related student support environment.
2. Experience with Maxient or another case management database or student support documentation system.
3. Training or professional development in case management, trauma-informed support, crisis recognition and referral, behavioral intervention, or related student support practices.
4. Bilingual in Spanish.