Student Support Case Manager

University of Kansas; Lawrence (KS); On-site; USD 49,000 - 60,000; Full time

Job summary

The University of Kansas is seeking a Student Support Case Manager within the Student Support and Case Management (SSCM) unit. The role focuses on non-clinical case management, developing short- and long-term response plans, and coordinating access to campus and community services to support student well‑being and success.

The position emphasizes collaboration, documentation in Maxient, and partnerships with various campus units to empower students toward self‑care, autonomy, and advocacy.

Responsibilities

• Meet with students to assess concerns and develop action plans to empower students to address needs.
• Coordinate referrals to internal units (e.g., Counseling Services, Housing, Student Conduct).
• Assist in transitions from KU services to external providers when needed.
• Support academic planning through collaboration with advising and academic units.
• Maintain case management records and follow up to encourage adherence to care plans.

Job description

Position Overview

The Student Support Case Manager is a position within Student Support and Case Management (SSCM), a department within Student Affairs. The Case Manager works with complex student situations that have impacted the student's ability to successfully function in the University community, or when the student has been disruptive to the community and requires significant behavioral changes to remain in or return to the University. This position is highly collaborative and plays an active role in non-clinical student case management developing and implementing both long and short-term response plans. Examples of concerns include; but, are not limited to, physical and mental health, student safety, personal crisis, basic needs insecurity, and integration into campus life. The Case Manager does not provide therapy; rather, the Case Manager will help facilitate a student's access to, and appropriate utilization of, University and/or community services while coaching students toward appropriate self-care, self-management, autonomy, and self-advocacy. This position reports directly to the Director of Student Support and Case Management (SSCM) and works collaboratively with other staff members within SSCM and Student Affairs, as well as other on- and off-campus colleagues and partners.

Student Affairs houses the University's student services organizations, which provide services and programs designed to assist students in achieving their academic and personal goals. Student Affairs coordinates the development of these services and programs and serves as an advocate for students across the University community.

Job Description

90% Case Management and Administration

• Meet with students to assess concerns/well-being and develop action plans to empower students to address current and on-going needs.
• To ensure continuity of care, coordinate and track referrals to internal units such as Student Access Center, Counseling and Psychological Services, Watkins Health Services, Housing and Residence Life, Student Conduct and Community Standards, etc.
• Coordinate student transitions from KU services to external, community providers (e.g. psychiatric/psychological treatment services, alcohol and drug treatment services, etc.)
• Assist in student academic planning through collaborative relationships with Student Access Center, Jayhawk Academic Advising, and/or academic units. This could include assisting with student planning for missed academic work, adjusting an academic course load, helping with decision-making related to withdrawal, incompletes, and successful return.
• Maintain a system of follow up for students who have been referred to campus or community resources, including providing services to encourage compliance with recommendations and care plans.
• Maintain accurate case management records in Maxient.
• Assist with absence notifications to faculty for students needing to be away from classes due to illness, hospitalization, family emergency, etc.

5% Outreach

• Assist with the development of outreach efforts to expand awareness for Student Support and Case Management, the Support and Care Referral Team, and outreach directed toward encouraging appropriate, positive student behavior.
• Represent Student Support and Case Management at university and community events, as assigned, which may include giving presentations to campus and community groups.
• Serve on University-wide and Student Affairs committees and task forces, as needed.

5% Other duties as assigned.

Position Requirements

1. Available to work nights and weekends.

Required Qualifications

1. Bachelor's degree in social work, counseling, psychology, applied behavioral science, or related field and 2 years related experience or a master's degree in social work, counseling, psychology, applied behavioral science, or related field.
2. Experience working with or supporting people in high need or experiencing crisis, as evidenced by application materials.
3. Demonstrated ability to work cooperatively with others in a multi-disciplinary team environment, as evidenced by application materials.
4. Demonstrated ability to work collaboratively with a varied population of students, staff, faculty, administrators, and other members of the community, as evidenced by application materials.
5. Excellent written communication skills as evidence by application materials.

This position requires a formal degree in the cited discipline area(s) to ensure that candidates have advanced knowledge, analytical skills and professional competencies necessary to perform the duties of the position. The level of degree is commonly recognized as the standard qualification for similar roles in the public and private sector, ensuring that the university remains competitive with industry aligned practices, enhances collaboration with external partners, and supports the delivery of services and programs that meet professional and market-driven expectations

Preferred Qualifications

1. Minimum of one year of professional work experience following graduation or degree attainment, as evidenced by application.
2. Experience with crisis support areas, such as; but not limited to suicide prevention and interventional work, sexual assault survivor support work, crime victim advocacy, food insecurity, and/or homelessness, as evidenced by application.
3. Experience in a university setting, as evidenced by application.
4. Experience managing confidential and sensitive information, as evidenced by application.
5. Proven ability in assisting people with unbiased reflection on behavior, decision-making, and community membership, as evidenced by application.
6. Demonstrated ability to analyze complex situations, as evidenced by application.

Contact Information to Applicants

Jennifer Wamelink

[e-mail]

785-864-4060

Advertised Salary Range

54,700

Application Review Begins

Monday November 2, 2026

Anticipated Start Date

Monday December 7, 2026