Student Care Case Manager

Creighton University; Omaha (NE); On-site; USD 48,000 - 64,000; Full time

Job summary

Creighton University is seeking a Case Manager within Student Support Services to provide holistic, student-centered case management for undergraduate and professional students. Reporting to the Director of Case Management, the role collaborates with campus partners to promote academic success, wellbeing, and personal growth.

Responsibilities include assessments, coordinating campus and community resources, developing supports, monitoring progress, and helping students return after leaves of

Qualifications

• Bachelor's degree in Social Work required; MSW preferred.
• 1–3 years of case management experience, ideally with college-aged populations.
• Experience with electronic health records and case management software.

Responsibilities

• Conduct holistic case assessments for students.
• Coordinate campus and community resources.
• Develop strengths-based support and accountability plans.
• Monitor student progress and wellbeing.
• Maintain accurate documentation and evaluate program outcomes.

Skills

Communication skills

Collaboration

Conflict resolution

Advocacy

EHR experience

HECMA/CAS alignment

Education

Bachelor's degree in Social Work

Master's degree in Social Work preferred

Tools

Case management systems

FERPA compliance

Job description

Case Manager - Student Support Services

Reporting to the Director of Case Management, the Case Manager provides holistic, student-centered case management services to undergraduate and professional students at Creighton University. Guided by the Jesuit value cura personalis (care for the whole person), this role partners with students to develop strengths-based support plans that promote academic success, personal wellbeing, and long-term flourishing.

The Case Manager works with students experiencing complex personal, mental health, academic, financial, housing, or social challenges. Responsibilities include conducting assessments, coordinating campus and community resources, developing support and accountability plans, monitoring progress, and assisting students returning to campus after a leave of absence. The position also collaborates with campus partners, maintains accurate documentation, evaluates program outcomes, and contributes to student wellbeing initiatives.

Qualifications

• Bachelor's degree in Social Work required; Master's degree in Social Work preferred
• 1-3 years of case management experience required, preferably with college-aged populations.

Knowledge, Skills & Abilities

• Experience with electronic health records and case management systems
• Understanding of higher education case management, HECMA/CAS standards, and FERPA regulations
• Strong communication, collaboration, conflict resolution, and advocacy skills and ability to work effectively with diverse student populations
• Commitment to holistic student development and Creighton University's Jesuit mission and values