Full-Time Student Success Coach & Advisor

Bryan College; Dayton (TN); Presencial; USD 25.000 - 39.000; Jornada completa

Descripción de la vacante

Bryan College Online is seeking a Student Success Coach/Advisor to support online learners and work within the Bryan College Online Department on campus in Dayton, TN. The role emphasizes building meaningful educational plans, proactive student support, and coordination with academic resources to promote timely graduation.

You will develop advising plans, identify at-risk students, schedule courses, and maintain records in SIS/CRM systems while guiding students toward degree completion in a

Formación

• Strong understanding of effective customer service skills.
• Strong general computer skills with proficiency in Microsoft Office and Google Office Suite. Ability to quickly learn new systems including SIS systems, CRM Systems, and Brightspace D2L.
• Ability to handle information in a confidential and professional manner.
• A valid driver’s license is required.

Responsabilidades

• Provide quality academic advising plans to assigned caseload of BCO students of various academic majors during the academic year. Majors could include both undergraduate and graduate programs.
• Proactively identify students who may be “at risk” and need additional support and provide routine support.
• Help students define and develop realistic educational career plans through schedule planning for each semester and over the course of their academic journey.
• Communicate with advisees once they are accepted to assist with requirements and expectations of responsibilities as students.
• Log all communication in designated systems so that continuous support can be provided to students.
• Lead orientation sessions for incoming students at on a term and semester basis.
• Register students for courses each semester through our Student Information System (SIS). Communicate options for completing their degrees depending on their individual needs, background, and prior collegiate experience.
• Track advisees’ progress towards degree completion. Ensure all graduation requirements are met so that students are cleared by the Registrar for graduation.
• Develop a communication plan and be proactive in regular communication with advisees each semester while tracking progress.
• Develop an individual graduation plan for each student by determining any recommended prerequisites that will ensure student success as well as meet degree completion requirements.
• Inform and, if necessary, refer students to institutional resources when academic, attendance, or other personal problems require intervention by other professionals. (e.g., Academic Resource Center, Writing Center, Career Services, )
• Additional responsibilities as needed to assist BCO.

Conocimientos

Customer service

Computer skills

Confidentiality

Herramientas

SIS systems

CRM systems

Brightspace D2L

Descripción del empleo

Bryan College Online is seeking a Student Success Coach/Advisor to support online learners and work within the Bryan College Online Department on campus in Dayton, TN. The role emphasizes building meaningful educational plans, proactive student support, and coordination with academic resources to promote timely graduation.

You will develop advising plans, identify at-risk students, schedule courses, and maintain records in SIS/CRM systems while guiding students toward degree completion in a