Full-Time Spa Coordinator

Woodhouse Spa - Cedar Park; Carmel-by-the-Sea (CA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Health insurance

Paid time off

Training & development

Competitive salary

Dental insurance

Free food & snacks

Free uniforms

Opportunity for advancement

Wellness resources

401(k)

Company parties

Flexible schedule

Vision insurance

Job summary

Woodhouse Spa - Cedar Park is seeking a Spa Coordinator, Hospitality to greet guests, manage check-in and check-out, and provide seamless, luxury service in a five-star environment.

You will upsell services based on guest preferences, build lasting relationships, and collaborate with service teams to ensure an unforgettable guest journey with attention to detail.

This role rewards performance with a competitive hourly wage and opportunities for advancement in a growing spa network.

Qualifications

• 1–2 years in front desk, guest services, or luxury hospitality.
• Proven sales record and strong communication skills.
• Ability to learn reservation and POS software quickly.
• Detail-oriented with professional, warm demeanor.

Responsibilities

• Greet guests with a polished, luxury-brand demeanor.
• Manage efficient check-in and check-out procedures.
• Build guest relationships through personalized conversations.
• Upsell services based on guest preferences.
• Stay knowledgeable on all services and promotions.
• Collaborate with service providers to ensure seamless guest experiences.
• Consistently meet or exceed sales goals.

Skills

Sales experience

Excellent communication

Tech-savvy reservation systems

Guest services

Tools

Reservation software

POS software

Job description

About Us

Woodhouse Spa is a luxury, world-class hospitality brand known for delivering elevated experiences and

Benefits

• Bonus based on performance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Competitive salary
• Dental insurance
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Wellness resources
• 401(k)
• Company parties
• Flexible schedule
• Vision insurance

About Us

Woodhouse Spa is a luxury, world-class hospitality brand known for delivering elevated experiences and exceptional customer service. Our environment is refined, guest-centric, and designed for excellence. As a Spa Coordinator, Hospitality Employee, you are the face of our brand.Setting the tone for every day guest interactions with professionalism, warmth, and expertise.

Position Overview

The Spa Coordinator, Hospitality Role, is a high-touch, sales-focused role responsible for ensuring the guest’s journey begins and ends with an unforgettable 5-star experience. You will serve as the first point of contact, providing seamless check-in and check-out processes, personalized service recommendations, and relationship-driven sales. This position is ideal for someone passionate about hospitality, skilled in guest engagement, and motivated by performance-based growth.

Key Responsibilities

• Greet and welcome guests with a professional, polished demeanor reflective of a luxury brand.
• Manage all check-in and check-out procedures efficiently and accurately.
• Build lasting guest relationships through personalized conversations and attentive follow-up.
• Recommend and upsell services based on guest preferences and service history.
• Maintain a deep understanding of all services, packages, and promotions to maximize sales potential and full booking opportunities.
• Serve as a knowledgeable resource for guests, responding to inquiries and resolving concerns with poise and urgency.
• Maintain a pristine, well-organized front desk environment that reflects our standards of excellence.
• Collaborate with service providers and management to ensure a seamless guest experience.
• Consistently meet or exceed individual and team sales goals.

Qualifications

Minimum of 1-2 years in a front desk, guest services, or luxury retail/hospitality environment. Proven track record in sales. Excellent communication skills. Tech-savvy ability to learn reservation, point-of-sales software. Solution-oriented mindset with impeccable attention to detail.

What Success Looks Like within this Role

Achieve & maintain an average of $25/hr in retail sales. Consistently exceed guest satisfaction metrics. Surpassing monthly service recommendations & upselling goals. Developing long-term relationships with guests and becoming a trusted advisor.

Compensation

Compensation: $17.00 - $24.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Passion Meets Purpose at Woodhouse

At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us.

Are you a spa professional looking to make an impact in the wellness of others?

Join us at Woodhouse where you’ll share your craft in a luxury environment with ample opportunity for growth.

About Us: Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.

We want to be the best for our guests. That means keeping a superior staff. We hope to bring in your talent, help you grow, and provide a home where you can enjoy what you do for a long time.

• Specific benefits vary by location