Hospitality Specialist - Evenings and Weekends

Woodhouse Spa - Cedar Park; Omaha (NE); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Paid sick time

Employee discounts

Training program

Growth opportunities

New luxury spa

Job summary

Woodhouse Spa Cedar Park is seeking a Hospitality Specialist to create an exceptional guest experience from arrival to departure. You will warmly welcome guests, assist with scheduling, tours, robes, beverages, and checkout, ensuring a seamless visit.

In this role you’ll guide guests through Woodhouse amenities, recommend services and products, and help rebook future appointments. A friendly, detail-oriented, and professional demeanor is essential for success in our front-of-house team.

Qualifications

• Prior hospitality or guest-service experience preferred.
• Warm, professional, and welcoming demeanor.
• Excellent communication and interpersonal skills.
• Attention to detail and guest-care initiative.
• Comfortable selling spa services and memberships.

Responsibilities

• Welcome guests and check them in for spa experiences.
• Answer phones, answer questions, book appointments accurately.
• Provide spa tours and introduce Woodhouse amenities.
• Assist guests with robes, slippers, beverages, and other amenities.
• Complete checkout, process payments and gift cards.
• Recommend spa services, enhancements, and memberships.
• Maintain front desk, retail, relaxation areas to Woodhouse standards.
• Restock amenities and assist with laundry and light cleaning.
• Support opening/closing procedures and daily spa operations.
• Collaborate with service providers and spa leadership for a seamless experience.

Skills

Hospitality experience

Warm and approachable

Excellent communication

Detail-oriented

Sales and upselling

Tools

Scheduling software

POS systems

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

Position Summary

The Hospitality Specialist plays an essential role in creating an exceptional guest experience from the moment a guest walks through our doors until the moment they check out. As a key member of our front-of-house team, Hospitality Specialists ensure every interaction is warm, welcoming, attentive, and reflective of the elevated service standards that define Woodhouse Spa.

This role supports the entire guest journey—from answering phones, scheduling appointments, welcoming guests, and providing spa tours to assisting with robes, slippers, beverages, and refreshments. At checkout, Hospitality Specialists complete the experience by recommending retail products and services, rebooking future appointments, and ensuring every guest leaves feeling relaxed, cared for, and excited to return.

Key Responsibilities

• Warmly welcome, check in, and assist guests throughout their entire spa experience.
• Answer phones, respond to guest questions, recommend services, and schedule appointments accurately.
• Provide spa tours and introduce guests to Woodhouse amenities, relaxation areas, and the overall spa experience.
• Assist guests with robes, slippers, beverages, refreshments, and other amenities.
• Complete the checkout process, including processing payments and gift cards.
• Recommend retail products, services, enhancements, and memberships based on individual guest needs.
• Maintain front desk, retail, relaxation, locker room, and other guest-facing areas to Woodhouse standards.
• Replenish guest amenities and assist with laundry, linens, light cleaning, and general spa upkeep as needed.
• Support opening and closing procedures, special events, group bookings, and daily spa operations.
• Work collaboratively with service providers and spa leadership to deliver a seamless Woodhouse experience.

Qualifications

• Previous hospitality, spa, hotel, restaurant, country club, retail, or customer service experience preferred.
• Warm, professional, and approachable with a genuine passion for hospitality.
• Excellent communication, phone, and interpersonal skills.
• Strong attention to detail with the ability to anticipate guest needs and take initiative.
• Comfortable recommending and selling spa services, memberships, enhancements, and retail products.
• Comfortable using scheduling, point-of-sale, and other computer systems.
• Dependable, flexible, team-oriented, and able to thrive in a fast-paced environment.
• Availability to work evenings and weekends.

Woodhouse Perks & Benefits

• Competitive hourly pay of $16–$20, based on experience and qualifications, plus performance-based incentive and bonus opportunities.
• One week of Paid Sick Time.
• Generous employee discounts on spa services and retail products.
• Participation in The Woodhouse Way paid training program.
• Opportunity to work in a new, state-of-the-art luxury spa.
• Opportunity for professional growth as part of a new Woodhouse Spa team.

Compensation

Compensation: $16.00 - $20.00 per hour

Passion Meets Purpose at Woodhouse

At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us.

Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you’ll share your craft in a luxury environment with ample opportunity for growth.

About Us: Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.

We want to be the best for our guests. That means keeping a superior staff. We hope to bring in your talent, help you grow, and provide a home where you can enjoy what you do for a long time.

• Specific benefits vary by location