Full-Time Shelter Advocate: Safety, Dignity & Engagement

South Middlesex Opportunity Council, Inc.; Worcester (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Life Insurance

Long-Term Disability

Medical Plans

Dental & Orthodontics

Vision Insurance

401(k) Retirement Plan

Flexible Spending Accounts

Job summary

South Middlesex Opportunity Council, Inc. in Worcester, MA is seeking a full-time professional to oversee shelter operations during working hours and maintain a safe environment for clients and staff.

The role reports to the Program Director and requires responding to issues, maintaining confidentiality, and ensuring 15-minute safety rounds. Ideal candidates will have at least 2 years of sobriety, CPR/First Aid certification, strong interpersonal skills, and the ability to act in crisis

Qualifications

• Minimum 2 years sobriety.
• CPR and First Aid Certified
• Demonstrated sensitivity to the needs of low income.
• Excellent interpersonal skills
• Ability to respond in crisis situations.
• Knowledge of substance abuse and mental illness preferred.
• Basic computer skills to maintain training as assigned.

Responsibilities

• Be alert to shelter surroundings and respond to issues during each shift.
• Maintain the safety of clients and staff during each shift.
• Check with other staff and read logs for information about previous shift.
• Maintain appropriate logs and files for each shift.
• Report problems and rule infractions to Program Director; emergencies to supervisor.
• Attend regular staff meetings and participate in training.
• Treat guests with dignity, maintain confidentiality, and establish appropriate boundaries.
• Ensure rounds are done every 15 minutes.
• Engage clients by understanding and addressing their needs.
• Attend and participate in team meetings and communicate with clients and staff.
• Maintain confidentiality of client, employee and agency information per laws and funder requirements.
• Ensure compliance with program/department, agency and funder requirements, and SMOC policies.
• Other duties as assigned.

Job description

South Middlesex Opportunity Council, Inc. in Worcester, MA is seeking a full-time professional to oversee shelter operations during working hours and maintain a safe environment for clients and staff.

The role reports to the Program Director and requires responding to issues, maintaining confidentiality, and ensuring 15-minute safety rounds. Ideal candidates will have at least 2 years of sobriety, CPR/First Aid certification, strong interpersonal skills, and the ability to act in crisis