Program Advocate, Single Adult Shelter

South Middlesex Opportunity Council, Inc.

Main South (MA)

On-site

USD 42,000 - 46,000

Full time

2 days ago

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Benefits offered by this job

Vacation and sick time

Paid holidays

Life Insurance

Long-Term Disability

Medical & Dental coverage

Vision Insurance

401(k) with company match

Flexible Spending Accounts

Tuition Reimbursement

Employee Assistance Program

Job summary

South Middlesex Opportunity Council, Inc. in Worcester, MA seeks a Program Advocate to oversee shelter operations during shifts and maintain a safe environment.

The role requires vigilance, logging, and coordination with staff. Strong emphasis on confidentiality and client respect; CPR/First Aid certification and sobriety requirements apply. This position involves evening/weekend hours and a 37.5-hour week.

Qualifications

CPR and First Aid certification is required.
Ability to respond effectively in crisis situations.
Demonstrated sensitivity to the needs of low income individuals.
Excellent interpersonal communication skills are essential.
Knowledge of substance abuse and mental illness is preferred.

Responsibilities

Be alert to shelter surroundings and respond to issues during each shift.
Maintain the safety of clients and staff during each shift.
Check with other staff and read logs for information from previous shift.
Maintain logs and files for each shift.
Report problems and rule infractions to the Program Director in writing; report emergencies to the supervisor.
Attend regular staff meetings and participate in training.
Treat guests with dignity and maintain confidentiality and appropriate boundaries.
Ensure rounds are completed every 15 minutes.
Engage clients by understanding and addressing their needs within scope of work.
Communicate effectively with clients and staff in other areas.

Skills

CPR & First Aid

Crisis response

Interpersonal skills

Substance abuse awareness

Computer skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Professional 25 Queen Street, Worcester, MA, Worcester, MA, US

Summary:

Oversee shelter operations during working hours while maintaining a safe and secure environment.

Why Work for SMOC?

Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

Be alert to shelter surroundings and be responsive to any issues that occur during each shift.
Maintain the safety of clients and staff during each shift.
Check with other staff and read log for information pertinent to previous shift.
Maintain appropriate logs and files for each shift.
Report problems and rule infraction to Program Director through written log. Report emergencies immediately to appropriate supervisor.
Attending regular staff meetings and participating in appropriate training.
Treat each guest with dignity and respect, maintain guest confidentiality and establish appropriate boundaries with clients.
Ensure rounds are done every 15 minutes.
Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.
Other duties as assigned.

Knowledge and Skill Requirements:

CPR and First Aid Certified
Demonstrated sensitivity to the needs of low income.
Excellent interpersonal skills
Ability to respond in crisis situations.
Knowledge of substance abuse and mental illness preferred.
Basic computer skills to maintain training as assigned.

Organizational Relationship:

Directly reports to Program Director.

Physical Requirement:

Ability to lift 50lbs or more. Ability to ascend and descend stairs.

Working Conditions:

As part of the responsibilities of this position, the Program Advocate will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

Summary:

Oversee shelter operations during working hours while maintaining a safe and secure environment.

Why Work for SMOC?

Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

Be alert to shelter surroundings and be responsive to any issues that occur during each shift.
Maintain the safety of clients and staff during each shift.
Check with other staff and read log for information pertinent to previous shift.
Maintain appropriate logs and files for each shift.
Report problems and rule infraction to Program Director through written log. Report emergencies immediately to appropriate supervisor.
Attending regular staff meetings and participating in appropriate training.
Treat each guest with dignity and respect, maintain guest confidentiality and establish appropriate boundaries with clients.
Ensure rounds are done every 15 minutes.
Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.
Other duties as assigned.

Knowledge and Skill Requirements: