Full-Time Sales Supervisor

The North Face; Lynnfield (MA); On-site; USD 52,000 - 68,000; Full time

Job summary

The North Face® Lynnfield store in Massachusetts is seeking a Full-Time Sales Supervisor to lead the on-site sales team and deliver an outstanding customer experience. You will manage daily store operations, supervise the floor, and ensure visual merchandising standards are consistently met.

You will coach team members, support product knowledge training, and handle customer escalations while monitoring inventory and contributing to sales reporting and targets.

Qualifications

• Demonstrated retail, customer service, or sales experience with the ability to lead by example in a fast-paced environment.
• Experience supervising or guiding store teams, including coaching, mentoring, and supporting performance and development.
• Strong communication and interpersonal skills, with the ability to build rapport with customers and collaborate with colleagues.
• Basic proficiency with point-of-sale systems, inventory processes, and standard retail operational procedures.
• Ability to stand for extended periods, move merchandise, and perform physical tasks related to store operations.
• Proven reliability, attention to detail, and strong organizational skills to manage multiple priorities during busy periods.
• Interest in outdoor activities, performance apparel, or the The North Face® brand is highly beneficial.
• High school diploma or equivalent; prior experience in a supervisory or key-holder role in retail is preferred.

Responsibilities

• Lead and coach the on-site sales team to deliver an exceptional customer experience.
• Oversee daily store operations including opening/closing procedures and floor supervision.
• Ensure visual merchandising standards are met at all times.
• Assist with training on product knowledge and selling techniques.
• Handle customer service escalations and resolve issues promptly.
• Monitor inventory levels and support stock replenishment processes.
• Assist with sales reporting and achievement of targets.

Skills

Retail experience

Customer service

Leadership

Communication

POS systems

Inventory processes

Store operations

Education

High school diploma or equivalent

Tools

POS software

Job description

Company Description The North Face® is a global outdoor brand that leads the world forward through a culture of exploration and innovation. The company views exploration as a mindset that applies both to outdoor adventures and everyday challenges, shaping how teams work and grow together. As a community, team members are driven by curiosity, a willingness to push boundaries, and a commitment to pursuing what others might avoid. The North Face® encourages employees to embrace the unknown and live by the principle of "Never Stop Exploring", offering career paths where people can develop, contribute, and make an impact.

Role Description The Full-Time Sales Supervisor at The North Face® in Lynnfield, MA is responsible for leading and supporting the sales team on-site to deliver an outstanding customer experience. This role oversees daily store operations, including opening and closing procedures, floor supervision, and ensuring visual merchandising standards are met. The Sales Supervisor coaches and motivates team members, assists with training on product knowledge and selling techniques, and supports performance feedback. The role also includes managing customer service escalations, monitoring inventory levels, and assisting with sales reporting and targets. This is a full-time, on-site position that requires consistent availability on weekdays, weekends, and holidays as needed.

Qualifications

• Demonstrated retail, customer service, or sales experience with the ability to lead by example in a fast-paced environment.
• Experience supervising or guiding store teams, including coaching, mentoring, and supporting performance and development.
• Strong communication and interpersonal skills, with the ability to build rapport with customers and collaborate with colleagues.
• Basic proficiency with point-of-sale systems, inventory processes, and standard retail operational procedures.
• Ability to stand for extended periods, move merchandise, and perform physical tasks related to store operations.
• Proven reliability, attention to detail, and strong organizational skills to manage multiple priorities during busy periods.
• Interest in outdoor activities, performance apparel, or the The North Face® brand is highly beneficial.
• High school diploma or equivalent; prior experience in a supervisory or key-holder role in retail is preferred.