Full Time Sales Associate - Chestnut Hill

Brobston Group LLC; Massachusetts; On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Brobston Group LLC in Massachusetts seeks a brand ambassador to represent the brand through in-store and virtual client interactions. You will deliver high standards of service, drive sales and client retention through proactive clienteling, and maintain visual standards, inventory accuracy, and store operations.

Responsibilities include supporting try-on and selection, following up with clients, achieving sales targets, performing key-holder duties, managing the client book and cash wrap, and

Qualifications

• Retail sales experience with proven ability to meet sales targets.
• Proficiency with POS/register systems and basic cash handling.
• Strong product knowledge of shoes and accessories.
• Experience with inventory, shipping/receiving, and back-of-house duties.
• Strong communication and clienteling skills, including follow-up.
• Flexible retail hours and willingness to perform key-holder duties.

Responsibilities

• Provide prompt, attentive, and knowledgeable assistance to clients and support the try-on and selection process.
• Cultivate and maintain client relationships through follow-up calls, emails, and thank-you communications.
• Achieve and where possible exceed monthly sales targets and proactively pursue opportunities to increase sales.
• Fulfill key-holder duties including opening and closing the store, cash handling, and end-of-day procedures.
• Manage client book, cash wrap, and register systems; perform shipping and receiving and other back-of-house tasks as needed.
• Maintain inventory, assist with special projects, and ensure accurate merchandise organization.
• Ensure visual merchandising and product presentation standards are consistently maintained.
• Follow company policies, uniform and grooming standards, and use payroll/timekeeping systems (UltiPro) as required.

Skills

Retail sales

POS / cash handling

Clienteling / communication

Shoes & accessories knowledge

Key-holder responsibilities

Inventory management

Tools

POS systems

Job description

Summary

Represent the brand through in-store and virtual client interactions, acting as a brand ambassador and delivering high standards of service. Drive sales and client retention through proactive clienteling, while maintaining visual standards, inventory accuracy, and store operations.

Responsibilities

• Provide prompt, attentive, and knowledgeable assistance to clients and support the try-on and selection process.


• Cultivate and maintain client relationships through follow-up calls, emails, and thank-you communications.


• Achieve and where possible exceed monthly sales targets and proactively pursue opportunities to increase sales.


• Fulfill key-holder duties including opening and closing the store, cash handling, and end-of-day procedures.


• Manage client book, cash wrap, and register systems; perform shipping and receiving and other back-of-house tasks as needed.


• Maintain inventory, assist with special projects, and ensure accurate merchandise organization.


• Ensure visual merchandising and product presentation standards are consistently maintained.


• Follow company policies, uniform and grooming standards, and use payroll/timekeeping systems (UltiPro) as required.

Requirements

• Retail sales experience with demonstrated ability to meet sales targets and provide exceptional customer service.


• Proficiency with POS/register systems and basic cash handling experience.


• Strong product knowledge of shoes and accessories and the ability to learn brand terminology.


• Experience with inventory, shipping/receiving, and back-of-house duties.


• Excellent communication and clienteling skills, including follow-up by phone and email.


• Flexible availability for retail hours and ability to perform key-holder responsibilities.