Full-Time Retail Supervisor

Personalization Mall; Des Moines (IA); Hybrid; USD 24,000 - 31,000; Full time

Job summary

Flowerama is seeking full-time, dependable associates for day, evening, and weekend shifts in our Florist and Gift store. Prior customer service or retail experience is valued, with opportunities to grow within the organization.

The role emphasizes teamwork, accurate POS use, and a flexible schedule to cover peak seasons. Responsibilities include supervising floral design activity, handling daily bookwork, inventory management, and delivering excellent customer service.

Qualifications

• Strong customer service and retail experience preferred.
• Typing ability at 30 WPM and basic computer skills required.
• POS systems experience is a plus; familiarity with floral retail helpful.

Responsibilities

• Assist customers at the point of sale and maintain store profitability.
• Interview, hire, manage or supervise as needed by the store.
• Audit daily bookwork and report to management.
• Order and manage floral inventory and supplies.
• Handle customer complaints professionally and promptly.
• Work additional hours during holidays and weekends as required.
• Maintain cleanliness, signage, pricing, and overall store appearance.

Skills

Customer service

Retail experience

Typing 30 WPM

POS experience

Team player

Floral design knowledge

Tools

POS software

Job description

Flowerama is looking for looking for hardworking, upbeat, dependable full-time individuals for day, evening, and weekend shifts. Our Florist and Gift store is seeking qualified applicants who have strong customer service and / or retail experience.

Requirements

• Strong telephone skills and ability to establish rapport with customers.
• Familiarity with florist business helpful but not mandatory.
• Floral Design experience helpful but not mandatory
• Ability to work as part of a team while completing tasks in a timely manner
• Typing Ability (30 WPM)
• Point of Sales experience is a plus
• Strong communications and strong interpersonal skills including verbal and written communication ability
• Ability to lift 40lbs unassisted
• Ability to stand up to 8 hours daily, and up to 10 hours seasonally
• Commitment to work a flexible schedule in a fast-paced creative environment. We are open Monday - Friday 7:30am-7pm, Saturday 8am-7pm, and Sunday 10am-4pm. The management team gets Sundays off during non-seasonal times. Please note that during busy holiday times, hour of operation will be extended to meet the needs of our customers. Employees are also expected to work extended hours during Valentine's Day and Mother's Day weeks, including Valentine's Day and Mother's Day.

Essential Job Functions

• Be able to perform and train the essential job functions of retail sales associates, and be knowledgeable enough to oversee the floral designer so store maintains profitability.
• Interview, hire, manage and terminate employees
• Complete and / or audit daily bookwork
• Report concerns and / or daily operations to store manager/district manager
• Manage flower dumpage and analysis for profitability
• Order and manage fresh and non-perishable inventory
• Maintain good housekeeping practices, appropriate care information, professional signage, and correct pricing as it fluctuates with cost of goods
• Manage customer service and complaints effectively
• Complete any other tasks as required by management
• Work additional hours during holidays and/or as required based on business necessity
• Other duties as assigned by the manager

Pay is based on experience, and we promote from within our organization as much as possible.

Are you looking for a change? Would you like to learn the art of floral design? Do you love helping customers? Then you will love working here!

Requirements

Requirements

• Strong telephone skills and ability to establish rapport with customers.
• Familiarity with florist business helpful but not mandatory.
• Floral Design experience helpful but not mandatory
• Ability to work as part of a team while completing tasks in a timely manner
• Typing Ability (30 WPM)
• Point of Sales experience is a plus
• Strong communications and strong interpersonal skills including verbal and written communication ability
• Ability to lift 40lbs unassisted
• Ability to stand up to 8 hours daily, and up to 10 hours seasonally
• Commitment to work a flexible schedule in a fast-paced creative environment. We are open Monday - Friday 7:30am-7pm, Saturday 8am-7pm, and Sunday 10am-4pm. The management team gets Sundays off during non-seasonal times. Please note that during busy holiday times, hour of operation will be extended to meet the needs of our customers. Employees are also expected to work extended hours during Valentine's Day and Mother's Day weeks, including Valentine's Day and Mother's Day.

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